topic Re: 3ds Max 2016 runtime error R6025 in 3ds Max Forum

3ds Max 2016 runtime error R6025

Anonymous — Thu, 14 May 2015 14:32:14 GMT

When I close 3ds Max 2016, just after the 3dsmax.exe process is about to stop I get this runtime error "R6025 pure virtual funtion call". I press OK and it is keeps popping back forever until I force-stop the 3dsmax.exe process.

Anyone else have this problem?

Re: 3ds Max 2016 runtime error R6025

renar-visuals — Thu, 14 May 2015 15:05:06 GMT

Yep, it's very common problem and I had it too.

I was told by the support that renaming the file WSCommCntr4.exe to WSCommCntr4.exe.back should solve this. You can find it here:

For 64-bit: C:\Program Files\Common Files\Autodesk Shared\WSCommCntr4\lib

For 32-bit: C:\Program Files (x86)\Common Files\Autodesk Shared\WSCommCntr4\lib

I'm not sure why this file causes so many headaches and what is it's purpose but after I renamed it I haven't had this error (knock on wood).

Re: 3ds Max 2016 runtime error R6025

Anonymous — Thu, 14 May 2015 15:27:50 GMT

Thanks for the quick reply. I tried renaming that file but unfortunately I still have the problem..?

Re: 3ds Max 2016 runtime error R6025

renar-visuals — Thu, 14 May 2015 15:46:08 GMT

Maybe try to reboot your PC and see if it helps? What happens after you press OK on the error dialog? On my PC when I had the error, a window appeared saying that WSCommCntr4.exe has stopped working. If you don't get this message then I guess it's not WSCommCntr4.exe that caused your errors.

Re: 3ds Max 2016 runtime error R6025

Anonymous — Thu, 14 May 2015 18:32:58 GMT

I tried a reboot with no success. When I click OK to the message, the same message pops up again. It appears to do this forever until I stop 3dsmax.exe in the Task Manager.

I have found that if I have 3ds Max open for a while and I am doing some normal modeling tasks, after I close it does not give the error.

Re: 3ds Max 2016 runtime error R6025

Anonymous — Mon, 18 May 2015 13:29:39 GMT

Getting this exact same problem.

2015 runs fine (its installed aswell) but 2016 after every close i get this error and need to kill process in taskmanager to close it down properly or it wont stop poping the error up.

reinstalled max a few times and same with vs. but nothing fixes it.

tried the above mentioned fix but didnt seem to sort it.

Nobody got any ideas?

Re: 3ds Max 2016 runtime error R6025

Anonymous — Mon, 18 May 2015 14:10:09 GMT

Same issue. Any help is appreciated. Attempted change as directed by 'office' and this did not help.

Re: 3ds Max 2016 runtime error R6025

Anonymous — Tue, 26 May 2015 10:42:52 GMT

I am having this same issue. I check my system event logs and I did not see anything logged for this error.

Re: 3ds Max 2016 runtime error R6025

Anonymous — Tue, 26 May 2015 13:59:29 GMT

Autodesk has informed me that they are tracking this problem and they think it is related to workstations that have a Wacom tablet or Cintiq installed. I have verified that if I disconnect my Wacom tablet then the problem goes away.

Re: 3ds Max 2016 runtime error R6025

Anonymous — Tue, 26 May 2015 16:52:25 GMT

I have a wacom on my pc... never thought it would be that. ill test disconnectin it and see what happens.

edit* Yep i dont get the problem with my wacom disconnected from the pc.

hopefuly they get a fix out for it.

Re: 3ds Max 2016 runtime error R6025

WilliamSutherland3562 — Tue, 26 May 2015 20:38:50 GMT

If it helps, I think it is the touch feature on Wacoms that may be causing the problem.

I've switched back to an older Wacom Intuos tablet - non-touch - and it works fine under 3dsMax2016.

I think just disabling touch might also work on more recent Intuos tablets.

Re: 3ds Max 2016 runtime error R6025

iadproductions — Tue, 02 Jun 2015 18:09:14 GMT

I have Touch disabled on my Intuos 5 Pro and get the crash every time I close 3ds Max.

I have submitted a support ticket to Wacom, and they claim after their testing that the fault isn't with thier drivers, it is purely a Microsoft Visual Runtime problem, and they suggest uninstalling the drivers, removing the tablet, and installing an older version of the driver, 6.3.10w2 with the tablet unattached to the system, verifying the system is stable, then attaching the tablet directly to the computer's USB port, not to use any Hubs, or adapters.

Re: 3ds Max 2016 runtime error R6025

WilliamSutherland3562 — Tue, 02 Jun 2015 18:43:07 GMT

Interesting.

The problem disappeared for me as soon as I switched to an older non-touch Intuos tablet and it has worked perfectly since.

Re: 3ds Max 2016 runtime error R6025

Anonymous — Thu, 16 Jul 2015 21:33:25 GMT

I'm getting this error too, but I do not have a Wacom or any other tablet connected.

Any thoughts?

Re: 3ds Max 2016 runtime error R6025

iadproductions — Thu, 16 Jul 2015 21:37:31 GMT

Wacom just released a driver update which I was hoping might fix the problem, but unfortunately, it did not.

Re: 3ds Max 2016 runtime error R6025

WilliamSutherland3562 — Fri, 17 Jul 2015 07:52:36 GMT

Thanks for the link.

I have seen posts in other forums on this subject where removing or not using a Wacom touch tablet has, for many users, avoided or cured the error message problem, however some users without tablets connected are also experiencing the issue.

I did see one post where a user seemed to have solved the problem by taking out plug-ins brought over from 3dsMax2105.

It seems likely that there is some instability in the MS runtime which somehow is being triggered in this latest version of 3dsMax under certain circumstances.

Some day a fix will come... I guess.

Re: 3ds Max 2016 runtime error R6025

roy_baker — Fri, 17 Jul 2015 16:46:03 GMT

I too have a new Intous Pro tablet and I also get the crash error when closing Max 2016. I disabled the touch but the problem still persists.

Re: 3ds Max 2016 runtime error R6025

Anonymous — Wed, 22 Jul 2015 09:02:01 GMT

I too am getting this error but have no wacom. Doesn't happen all the time, but when it does it takes ages for the file to load - i always get it on opening a file, never on closing.

Re: 3ds Max 2016 runtime error R6025

jens.diemer — Fri, 24 Jul 2015 07:21:07 GMT

luke schrieb:
I too am getting this error but have no wacom. Doesn't happen all the time, but when it does it takes ages for the file to load - i always get it on opening a file, never on closing.

Mee, too. No wacom.

Renaming WSCommCntr4.exe also doesn't fix this.

Re: 3ds Max 2016 runtime error R6025

spacefrog_ — Fri, 24 Jul 2015 12:07:15 GMT

i guess this comes from conflicting/missing microsoft VC libraries

i would manually launch all those installers in the 3ds Max 2016 extracted install folder ( usually somewhere in c:\Autodesk\..\3rdParty\x64 and x86 ). I would simply launch all of them, one after the other - would'nt do any harm if it does'nt help

Maybe that fixes that issue