topic Re: Application error when starting 3ds Max 2016 in 3ds Max Forum

Application error when starting 3ds Max 2016

Judith.Hageman — Thu, 05 Nov 2015 18:43:59 GMT

Dear Reader,

After starting 3ds Max 2016 I get this Application Error:

If I click Annuleren, the programm stops loading and the screen shows the possibility to sent a report to Autodesk.

If I clik OK, then I get the following message:

After clicking OK I get the same possibility as before, to sent a report to Autodesk.

Among many other things I have tried, I have also tried the logic ones:

- removing the complete directory and the files mentioned, but the programm makes a new one again.

- Uninstalling 3ds Max, hoping to start fresh again. After installing 3ds again, nothing had changed, I got the same routines again.

Can somebody please help me to get out of this uggly loop, would me awesome!

Regards, Judith

Re: Application error when starting 3ds Max 2016

matthew.d — Thu, 05 Nov 2015 21:32:44 GMT

Hi @Judith.Hageman,

Welcome to the community!

Sorry to hear about the issue. Have you tried updating your graphics card driver? Also try updating 3ds Max with the latest service pack.

Re: Application error when starting 3ds Max 2016

Judith.Hageman — Wed, 20 Jan 2016 17:26:40 GMT

Hi Matt,

Sorry for the very late reply, I must have missed the email that someone had responded on my post.

Eventually I solved the problem, I think it was indeed installing the latest service pack.

Thank you for your response!

Greetz, Judith

Re: Application error when starting 3ds Max 2016

Anonymous — Mon, 07 Mar 2016 16:02:15 GMT

It is asking me about service pack 3 that I don't have yet.

Re: Application error when starting 3ds Max 2016

Anonymous — Wed, 11 May 2016 13:56:48 GMT

Sorry to hijack your thread but im having the same issue with 3ds max 2015. I had the issue after a system freeze, I was told to install SP3 by Autodesk. Still the same issue. It just wont run anymore and im running out of options. I have uninstalled every Autodesk product from my system and used Microsoft Fixit to remove all files and it still wont run 😞 PLEASE HELP !

Re: Application error when starting 3ds Max 2016

matthew.d — Wed, 01 Jun 2016 15:39:23 GMT

Hi @Anonymous,

Sorry about the trouble. What is it saying when you try to run the program?

Re: Application error when starting 3ds Max 2016

Judith.Hageman — Wed, 01 Jun 2016 16:24:26 GMT

Hi Evett.s,

I still don't know why, but this error keeps happening. I also have installed all available service packs, but that doesn't solve the problem.

So I have found a work around to it in an old thread from Jun 05 2014. I have made a JPG of the solution to help me quickly if it happens again (see enclosed).

So far I have learned to click on "Cancel" when I get the first message!!! Not nice, because I have lost the work I have done on my project so far, but it saves me the trouble of renaming the folder and lose customisations as mentioned below and the back-up file made is corrupt anyway and not usable.

For safety I make a frequent copy of the hidden folder whenever I make big customisations, so fixing is quickly done and lost customisations kept to a minimum. I now have a C:\...\3dsMax\ORIGINAL-ENU that can be renamed fast to the one the system needs. 3ds Max works fine after that untill it happens the next time. May be one day I figure out what I am doing wrong to cause this.

Hope this will help you at least a little bit.

Greetz, Judith