topic Re: A360 Desktop Expiration notice in 3ds Max Forum

A360 Desktop Expiration notice

D.Hudson1 — Fri, 26 May 2017 19:45:06 GMT

Hello! I use 3ds Max for work, but I have been getting a pop up message at the bottom of my screen about A360 Desktop Expiration. I don't expect to use this A360 (I am not familiar with it), and the messages are very irritating. I have to keep clicking on them to go away. There is even a link in the info box, which if you click on it, the message goes away and it does not open any web pages.

I am attaching a screen grab of the message here.

Thank you for any help.

Re: A360 Desktop Expiration notice

irishman_team_kilber — Sat, 27 May 2017 00:51:09 GMT

@D.Hudson1 welcome to the community

Autodesk 360 is a cloud-based platform that gives you access to storage, a collaboration workspace, and cloud services to help you dramatically improve the way you design, visualize, simulate, and share your work with others anytime, anywhere.

have you read these links? http://blogs.rand.com/support/2017/05/a360-desktop-expiration-.html

https://a360.autodesk.com/a360-desktop/

https://knowledge.autodesk.com/search-result/caas/downloads/content/autodesk-360-desktop-download-and-release-notes.html

Re: A360 Desktop Expiration notice

D.Hudson1 — Tue, 30 May 2017 14:20:09 GMT

Thank you for your help Irishman, much appreciated!

I am not a A360 user, so I am guessing I can just uninstall it from my computer? I didn't see anything about what to do if you don't use A360. Will I cause problems by uninstalling it?

Thank you again for your help!

Re: A360 Desktop Expiration notice

irishman_team_kilber — Tue, 30 May 2017 14:32:16 GMT

i am not sure if it's apart of 3ds max on the cloud network so i would wait until someone else answers this thread,

@Alfred.DeFlaminis can you help with this answer!

Re: A360 Desktop Expiration notice

electrotoast_old — Tue, 30 May 2017 15:31:28 GMT

@D.Hudson1 You are correct. If you are not using A360, feel free to uninstall.

@irishman_team_kilber Thanks for the help!

Re: A360 Desktop Expiration notice

irishman_team_kilber — Tue, 30 May 2017 17:02:30 GMT

@electrotoast_old i was not too sure, if uninstalling it would interfere with 3ds max itself, or if it was a cloud operation to use 3ds max.

Re: A360 Desktop Expiration notice

dgorsman — Tue, 30 May 2017 17:20:15 GMT

I'd be cautious about uninstalling. For example one of our workers had our IT do that for an AutoCAD 2014 install. Now the program isn't running properly as some critical program component was unregistered in the process; that could be from the uninstall method used, or something else. Originally the A360 components needed to be installed in order for the program to function properly, so we just leave the auto-login turned off.

@D.Hudson1 - please report back with results, including what version of 3DSMAX and OS you are running.

Re: A360 Desktop Expiration notice

electrotoast_old — Tue, 30 May 2017 17:25:52 GMT

I accepted this as a 'solution' as well since it is something to be aware of for others to come here. If you do not have any other products that require A360 to be installed as @dgorsman mentions, it should not affect 3ds Max if it is removed. With the current integration of A360 (as in the one about to go away), there isn't any connection with 3ds Max.

Re: A360 Desktop Expiration notice

irishman_team_kilber — Tue, 30 May 2017 17:47:23 GMT

i just speculated nowadays where you have to registered everything online to actived it. i know i shouldn't of specuate that but it's a bad habbit, i need to get out of!

Re: A360 Desktop Expiration notice

electrotoast_old — Tue, 30 May 2017 20:54:57 GMT

Better to be safe than sorry!

Re: A360 Desktop Expiration notice

Anonymous — Fri, 13 Oct 2017 15:19:14 GMT

I don't have a use for A360, either, so I just let it expire. Now every morning when I boot up I get an Autodesk error message (the same dialog box that you get when you get your weekly AutoCAD crash) telling me that there is something wrong with A360. How do I stop the error message?

Re: A360 Desktop Expiration notice

irishman_team_kilber — Fri, 13 Oct 2017 20:54:39 GMT

all i can find are a few threads https://a360.autodesk.com/a360-desktop/

https://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/A360-Desktop-How-to-turn-off-the-message-for-A360-Desktop-Expiration-notification.html

this is just basic infomation on how to turn it off @Anonymous what error message are you getting

Re: A360 Desktop Expiration notice

Anonymous — Fri, 13 Oct 2017 21:45:47 GMT

Thanks Irishman,

I finally just uninstalled A360, and that seems to have resolved things. I have attached a screenshot of the message that I would get at bootup after A360 expired.

Look familiar? It is the message that comes up whenever AutoCAD crashes.

I think what was happening is that A360 was trying to load upon bootup, but since Autodesk disabled A360, there was nothing to load and an error message was generated. Pretty irritating.

Re: A360 Desktop Expiration notice

irishman_team_kilber — Fri, 13 Oct 2017 21:53:08 GMT

as a normal person i cannot lookup any crash errors because I am not an employee of autodesk only employees can lookup that crash reporting error once you've submitted it to autodesk, they have the access to the autodesk database or look under your email address they can give you more details on what is causing that crash error!

Best of luck to you

Re: A360 Desktop Expiration notice

Anonymous — Mon, 18 Jun 2018 08:58:03 GMT

I had A360 installed in my Mac (OSX 10.11.6 -El Capitan) until I started to get these notifications. So I decided to uninstall it by removing the whole Autodesk folder from Mac's Applications to the trash can. The apps were uninstalled but I keep getting the notifications.

How do I get rid of it fully? I don't need any Autodesk software anymore but I do want the many notifications that I get every day to go away.

As a side note, given that the notifications are not gone, I restored the Autodesk apps from the Trash can back to Applications hoping someone can tell me how to uninstall all of Autodesk software cleanly.