topic Re: Impossible to download extensions USD for Max in 3ds Max Forum

Impossible to download extensions USD for Max

KaliaVFX — Tue, 16 Jan 2024 18:13:23 GMT

Hello,

I didn't expect to struggle so much just to install the USD extension. But no matter the version, I can't initiate the download. I've tried using Firefox, Chrome, and Edge on my PC, as well as Safari, Chrome, and Firefox on my MacBook. The problem clearly lies with the backend server that fails to send a download file. It's likely an issue with the mimetype or content-type in the header request (video below).

This is only when it is an .msi file. Other extensions work perfectly like rotopology and arnold (.exe files)

(view in My Videos)

Re: Impossible to download extensions USD for Max

darawork — Tue, 16 Jan 2024 14:37:12 GMT

Hi,

Reproducible here, Chrome browser:

I click download button, and it tries to open the file in a new tab:

Right-clicking and 'Save As...' only gives me access to download the HTML.

Regards,

Re: Impossible to download extensions USD for Max

shawnolson — Tue, 16 Jan 2024 14:55:46 GMT

Thanks for reporting. We are looking into this.

Re: Impossible to download extensions USD for Max

KaliaVFX — Tue, 16 Jan 2024 18:12:45 GMT

Thank you Shawnolson and Darawork, finally the support team by also also relayed the information.

Re: Impossible to download extensions USD for Max

KaliaVFX — Tue, 16 Jan 2024 18:16:03 GMT

It works now. Thank you for your help.