topic Re: Scene Crashes on undo in 3ds Max Forum

Scene Crashes on undo

nealjbiggs — Fri, 06 Apr 2018 03:07:52 GMT

I'm running 2018 and without fail, if I create an object and then undo the action, the program crashes.

I am also getting these two helper objects in every scene file.

I think they came along with a stockmodel I loaded into a scene. They won't unfreeze or delete. I can select them through the scene explorer but that's it. They show up in every fresh and old scene that I've checked.

Any help would be appreciated.

Re: Scene Crashes on undo

miledrizk — Fri, 06 Apr 2018 12:00:20 GMT

Hi,

Maybe something corrupted your user settings, i suggest you close Max and go to:

C:\Users\YourUserName\AppData\Local\Autodesk\3dsMax\20xx - xxbit

And rename the folder called ENU to something else like ENU.old and reopen Max

Note: AppData is a hidden folder so enable show hidden files and folders from the Control Panel

Re: Scene Crashes on undo

nealjbiggs — Sun, 08 Apr 2018 02:31:13 GMT

That seems to solve the problem of the helper objects on load. That is until I load up one of those scene and they come back. Maybe I'll just have to wait to get completely done with this current project and then clear it out again.

@miledrizkwrote:
Hi,

Maybe something corrupted your user settings, i suggest you close Max and go to:
C:\Users\YourUserName\AppData\Local\Autodesk\3dsMax\20xx - xxbit
And rename the folder called ENU to something else like ENU.old and reopen Max

Note: AppData is a hidden folder so enable show hidden files and folders from the Control Panel

Re: Scene Crashes on undo

nealjbiggs — Wed, 11 Apr 2018 12:34:03 GMT

FYI, I got support from Chaos Group. Just needed to rename the helper objects. This allows you go delete them. Which then seems to solve the issue.

Re: Scene Crashes on undo

nealjbiggs — Tue, 17 Apr 2018 03:52:09 GMT

Update. The earlier fix is only a temporary solution. Any time you load a scene that has those helper objects in them, they come back. It would be nice if someone at Autodesk could supply some sort of support or explanation for why this is occurring.

Re: Scene Crashes on undo

nealjbiggs — Tue, 17 Apr 2018 04:29:25 GMT

Potential Issues caused by third party MaxScript files - ALC and CRP

Re: Scene Crashes on undo

Diffus3d — Thu, 19 Apr 2018 01:54:35 GMT

Yes I believe the link you posted here is related to the problem. Did you do the steps listed there? File a support case via Manage.autodesk.com? Thanks for detailing what you've tried since this last post.

Best Regards,

Alfred

Re: Scene Crashes on undo

nealjbiggs — Thu, 19 Apr 2018 02:42:42 GMT

The steps did fix it. I had to install WinDirStat to see the file, even with show hidden enabled. I have a dozen active scenes which has the issue so I plan to finish this current project and apply the fix after that. I wish there was a less manual way to address this issue...it's a huge pain.

I had attempted to file a support case but the website just pin wheeled at the time. I need to try it again.

Thanks Alfred!

Re: Scene Crashes on undo

Diffus3d — Thu, 19 Apr 2018 03:26:03 GMT

Ah, glad to hear that. Yes it seems to save some maxscript data in the scene files so they have to be cleaned. I'm glad that it's working however, thanks for the update!

Best Regards,

Alfred

Re: Scene Crashes on undo

Anonymous — Sun, 17 Mar 2019 13:39:08 GMT

it works,Thank you so much.....

Re: Scene Crashes on undo

Anonymous — Sat, 05 Dec 2020 05:25:24 GMT

https://3dbrute.com/ctrl-z-crash-3ds-max-file-cant-undo-and-error/ go to this link download the prune scene script run it on your file and undo file crash problem solved... i tried it and it works great... on my file