topic Customize user interface - mouse error in 3ds Max Forum

Customize user interface - mouse error

RenderQ — Tue, 27 Feb 2024 08:00:41 GMT

When I do anything in the customize user interface and I want to close it I get a Mouse error - Can't write mouse.

I can just close that but it seems like a bug to me.

Re: Customize user interface - mouse error

darawork — Tue, 27 Feb 2024 10:17:06 GMT

Hi,

Which version of Max? And, do you have any 3rd party mouse software running that might be preventing access to rewriting mouse buttons?

Regards,

Re: Customize user interface - mouse error

RenderQ — Tue, 27 Feb 2024 11:17:17 GMT

I have 3ds Max 2024.2.1 Update and I don't think I have any except logitech options app for mx master 3 mouse.

PS: this happens without changing anything in the customize user interface, just open and close

Re: Customize user interface - mouse error

darawork — Tue, 27 Feb 2024 11:22:26 GMT

Ok,

Did you try the usual ENU renaming process? Copy your existing ENU folder, with Max closed, then restart Max.

"To reset the preferences manually (English-language versions), do the following:

Ensure that 3ds Max is not running.
Open Windows Explorer and make sure hidden files/folders are visible in Windows (see How to turn on hidden files and folders on Windows).
Navigate to the following path:
C:\Users\<username>\AppData\Local\Autodesk\3dsMax\20XX - 64bit\ENU
Rename the ENU folder to ENU_old.
Restart 3ds Max. When the program launches, it will create a new ENU folder with default startup settings.

To restore the old settings, delete the new ENU folder and rename the old folder back to ENU."

This process will allow you to check if something has become corrupted in your customisation folders, and it's not just a bug. If it was a bug there would be a lot of similar threads concerning this, I'd imagine.

Regards,

Re: Customize user interface - mouse error

Diffus3d — Tue, 27 Feb 2024 21:51:44 GMT

This also happens to me for like... 6 years on all versions. What's weird is that the changes save and work ok, but that weird message always pops up. I ignore it, but it's weird.

Best Regards,

Re: Customize user interface - mouse error

RenderQ — Fri, 01 Mar 2024 13:32:09 GMT

Hi, thanks for reply. I did try to remove the ENU and same behaviour. I have also set up some environment variables and custom startup script so not sure if they have anything to do with it. Anyway it seems like it is just a pop up and does not have any effect on customize UI functionality so I will just pass this as I don't want to mess my setup trying to solve this.