topic Re: Got a problem exporting my mesh into Substance Painter in 3ds Max Forum

Got a problem exporting my mesh into Substance Painter

Anonymous — Mon, 03 Dec 2018 22:56:10 GMT

Hi, when I try importing my 3D mesh, it looks all messed up and has problems, here's what I mean:
This is my mesh in 3ds max:

https://gyazo.com/13c637fbbd03a3cb983b2bbf2864671f

And this is how it comes in Substance:

https://gyazo.com/21f6964411b4a045327c459de08ac8d6

Thank you!

Re: Got a problem exporting my mesh into Substance Painter

hagen.deloss — Tue, 04 Dec 2018 16:30:40 GMT

Hi @Anonymous

Great to hear from you on the forums!

Would you be able to explain the exact problem with the model, as it imports into Substance?
what file type are you exporting the model to?
Does the model import into other programs with the same issues?
Have you posted on the Allegorithmic forums to see if anyone else has encountered this issue?

Looking forward to helping you resolve this issue 😄

Re: Got a problem exporting my mesh into Substance Painter

Anonymous — Tue, 04 Dec 2018 23:20:09 GMT

Thanks for replying!

-Some parts of my mesh are deformed in Substance, some are not even there and some are not at the place they should be at. In 3ds max both my HP and LP are fine and perfectly aligned.

-I exported my low poly as a FBX file and my high poly as an OBJ file as I always do.

-I have tried exporting my model in UE4, there are some minor problems so I assume the problem really is coming from 3Ds max.

-I did ask on the substance painter forums, no answer yet.

I get an error when exporting my model as an fbx (non orthogonal matrix support) and I think this might be the cause of it, never got this error before, tried fixing it following someone's solution on the forums but it did not work for me, thank you!

Re: Got a problem exporting my mesh into Substance Painter

Anonymous — Wed, 05 Dec 2018 02:54:30 GMT

I ended up resetting the xform for each of the 1000+ pieces and it looks perfect in substance, thank you for the reply, I really appreciate it! 🙂

Re: Got a problem exporting my mesh into Substance Painter

hagen.deloss — Wed, 05 Dec 2018 18:35:41 GMT

@Anonymous

That's exactly what I was going to suggest!! Hurrah!

I found this thread on the forums that led me to that solution (though this thread involved a character with a rig).

For anyone else reading this, you can reset the Xform of an object by following these steps.

Select the object.
Navigate to the Command panel.
Click on the Utility tab.
Select Reset Xform.

Here is an article on the same subject. I hope this helps folks reading this 😄