topic Re: Repeatable Crash File in 3ds Max Forum

Repeatable Crash File

mike — Sun, 09 Jun 2024 23:23:24 GMT

Trying to render out a 225 frame sequential file to TGA format. Tried PNG format.

file renders single frame fine, but when doing a range it crashes every time.

Frustrating. Can provide the file.

Mike

Re: Repeatable Crash File

mike — Mon, 10 Jun 2024 01:34:48 GMT

Using Max 2025.1

13th Gen I9 24 Core

64 gb ram

Nvidia RTX A 5000

Rendered Frame Window On.

Re: Repeatable Crash File

ads_delesdr — Mon, 10 Jun 2024 13:27:18 GMT

Hi Mike. I can take a look at the scene file and see if I can reproduce it. Sent you a private DM.

Do you have a CER id number from one of the crashes?

-Rick

Re: Repeatable Crash File

mike — Mon, 10 Jun 2024 17:23:46 GMT

Thanks. I do not see a DM.

Crash report attached. Looks like ai.dll is the culprit. Arnold?

Re: Repeatable Crash File

mike — Mon, 10 Jun 2024 21:27:06 GMT

Upgraded Max to A V 5.7.2

Rendered 71 frames then crashed.

Now I cannot load the file at all anymore.

Blank maxstart is showing Max to A 5.7.1.1 now, even though I installed the latest very frustrated and costing me time and $$$

Re: Repeatable Crash File

mike — Wed, 12 Jun 2024 16:17:33 GMT

Rick? I was able to get Arnold to work again. This time it crashed after completing 550 of 1000 tif files.

Really like to get this resolved.

Re: Repeatable Crash File

ads_delesdr — Wed, 12 Jun 2024 18:07:27 GMT

Mike, re-send you the request for your scene file.

Looked at the crash bucket and there's not much activity happening in there, so there must be something very specific in your scene that is causing the crash.

Are you rendering with GPU or CPU. Have you tried switching with whatever you are currently using?

Are you rendering with the rendered frame buffer open? The Arnold ARV or the native frame buffer? Again, could you switch that and see if your issue still repros?

Re: Repeatable Crash File

mike — Thu, 13 Jun 2024 02:37:42 GMT

rick-

got your PM. Sent you a link.

Rendering to CPU

Standard frame buffer open

Do not usually render animations with GPU as options are not available and I find CPU is a cleaner rendering.

Mike