topic hotkey file open failed in 3ds Max Forum

hotkey file open failed

Anonymous — Tue, 17 Sep 2019 08:47:39 GMT

After the update to 3ds max 2020.2 I lost my personal hotkey.
I can't load my hotkey file, error appears (file open failed)
I make a new hotkey file, I save it and when I re-open a file it doesn't load it and it gives an error.

What happen??

Re: hotkey file open failed

DanielCantin — Tue, 17 Sep 2019 16:15:48 GMT

Hi @Anonymous

Thanks for reaching out with your issue, can you give us more info:

what file type are you trying to open: the legacy .kbdx or the new .hsx (2020.1)?
if it is the .kbdx, from which version of 3ds Max is it originating from?
when making a new hotkey file, are you using the new Hotkey Editor dialog?

I can try to load it and see what is possibly wrong with your hotkey file(s) if you can share it, you can PM me.

-Daniel

Re: hotkey file open failed

Anonymous — Mon, 23 Sep 2019 11:23:37 GMT

Error loading, re-create and save and do not load when reopening another scene, I try to open and error.

The file is hsx and I use the new hotkey editor.