topic Re: 3D max error in 3ds Max Forum

3D max error

Anonymous — Sun, 07 Jun 2020 20:50:11 GMT

Good evening, everyone. There was a fairly frequent error (I Hope that it is frequent) in 3D max.
I have a 64-bit version of 3D max 2018.
Up to a certain point, I used a non-licensed version of 3D max. After recent problems, the same problem has occurred again, although I have installed the student version (Yes, I am a graduate student).
The problem is an error in the program for 3 files, namely:
3dsmax_minidump.dmp
dmpuserinfo.xml
dumpdata.zip
Opening one of the documents found that the error is in the absence of a certain file ( in my case, the problem was that there was no folder.).
I reinstalled 3D max 6 times at least, deleting all the data completely. Then I discovered a strange thing.
In the error caption, 3D max indicated that I have the 3D max version 20, although I have version 18.
If someone has this error, help us understand, and then we have a Russian-language audience that understands little and does not give an answer.
Thank you in advance.

Re: 3D max error

irishman_team_kilber — Sun, 07 Jun 2020 23:56:38 GMT

that is a crash dump, the only way to read the files is if you have the MS debug tool and it's symbols to read what they say if you open them in another notepad for example you cannot read them, but yo need to know what you're looking at,

if you attach the file then someone can help you,the only time i get that error is by using the 3ds max AEC extended windows and doors if I copy them across max will crash. and through up that error

fill it that crash reporting error and submit it to autodesk with what you were doing and make sure you fill out the email address once you make that then send it, autodesk will give you a ref number and letters if you post that here then an autodesk can look up that ref number and he/she will give you an answer or a work around. i would not post your email here because you will get a lot of unwanted emails.

Re: 3D max error

Anonymous — Mon, 08 Jun 2020 08:12:29 GMT

I checked the dmpuserinfo data again. The error is made using the following path:
C:\Program Files (x86)\Common Files\Autodesk Shared\AppManager\R1\CER\upiconfig.xml
If you try to follow exactly this path, you will not be able to find the final file. upinconfig.xml located in my other folders "Autodesk Shared". Folder "R1" I do not have at all.
I would have posted a screenshot of the full error, but I don't know exactly what information is better to leave on the screen.

Re: 3D max error

irishman_team_kilber — Mon, 08 Jun 2020 09:37:12 GMT

the screen shot only tell you to submit it to autodesk and that is what i told you to do and then once sumitted you will be given a reference numbers with letters and you post that here so an autodesk empoyee can look it up, as i am not empolyee of autodesk i cannot help you anymore

Re: 3D max error

arq_josedavidpabon — Tue, 21 Jun 2022 17:20:18 GMT

Hola a mi me salio el mismo error pero con la version 2022, al fin se pudo solucionarlo de alguna manera ?

Re: 3D max error

joaquim.moral — Wed, 20 Jul 2022 13:09:25 GMT

¡Hola @Anonymous!
Gracias por tu participación en los foros de Autodesk.

Te animo a que si participas en los foros en inglés, incluyas una traducción al inglés en tus respuestas, con tal de que las personas que participan en esa comunidad entiendan tus aportaciones.

Por otro lado, te animo también a que participes en la Comunidad en Español, de la cual yo soy el coordinador, y te esperaremos con los brazos abiertos!

Aquí tienes el link de la Comunidad en Español: https://forums.autodesk.com/t5/espanol/ct-p/157

¡Hasta pronto y gracias por tu participación!
---
Hello @Anonymous !
Thank you for your participation in the Autodesk forums.

I encourage you if you participate in the forums in English, that you include an English translation in your answers, as long as the people who participate in that community understand your contributions.

On the other hand, I also encourage you to participate in the Community in Spanish, of which I am the coordinator, and we will wait for you with open arms!

Here you have the link of the Community in Spanish: https://forums.autodesk.com/t5/espanol/ct-p/157

See you soon and thanks for your participation!

Translation by Google Translate

Re: 3D max error

865361031 — Mon, 03 Oct 2022 03:28:37 GMT

Hello did you fix that ?lm facing the same problem😭