topic Re: Can't use the sign in button on the splash screen. in 3ds Max Forum

Can't use the sign in button on the splash screen.

Anonymous — Wed, 09 Sep 2020 23:35:20 GMT

Hi! I recently got a student license for 3DS max but I'm having trouble activating it. When I try to click on the "Sign In with your Autodesk ID" button, the splash screen closes for no reason. I managed to make 3DS max work by starting a Trial version, since I couldn't use the "Sign In with your Autodesk ID" button. My student license is valid, Windows and my drivers are up to date. Does anyone know if there's a fix or workaround? 😕

Re: Can't use the sign in button on the splash screen.

irishman_team_kilber — Thu, 10 Sep 2020 01:55:07 GMT

cannot you activate the student version from the help menu and enter your ID

Re: Can't use the sign in button on the splash screen.

Anonymous — Thu, 10 Sep 2020 02:20:00 GMT

I don’t see any option to enter my ID in the help menu. Also I did a video so it’s easier to explain my problem. It’s start around 35s https://youtu.be/uk9pORAeKkE

Re: Can't use the sign in button on the splash screen.

JM_K — Thu, 10 Sep 2020 03:40:23 GMT

Try installing the Autodesk Desktop Application, if you haven't already and then open and sign into it. Now try to open the software. Hopefully 3DS Max will pick up the fact that you're signed in on the computer and will side step that log in process.

Re: Can't use the sign in button on the splash screen.

Anonymous — Thu, 10 Sep 2020 03:58:42 GMT

Sadly it didn’t work

Re: Can't use the sign in button on the splash screen.

irishman_team_kilber — Thu, 10 Sep 2020 06:55:49 GMT

it says eneter your serial number so you enter that serial that autodesk sent you to your email once you have registered the software, or the help menu it says activate software.

try updating 3ds max service pack and hotfix see it that fixes the problem

Re: Can't use the sign in button on the splash screen.

Anonymous — Thu, 10 Sep 2020 08:17:00 GMT

My liscense doesn’t have an serial number since we only use our IDs. 😕

Re: Can't use the sign in button on the splash screen.

JM_K — Thu, 10 Sep 2020 08:48:56 GMT

OK, can I ask you to download and install the licensing update - https://download.autodesk.com/us/support/files/autodesk-licensing-service-update/win/adsklicensinginstaller-10.2.0.4231.zip?_ga=2.45939876.1818503768.1599266936-1943051083.1594897466

If you have antivirus installed on your system please turn it off prior to doing the installation and shut any Autodesk software that might be running.

An article about the update process:

https://knowledge.autodesk.com/search-result/caas/downloads/content/autodesk-licensing-service-download.html?collection=310021

Re: Can't use the sign in button on the splash screen.

JM_K — Thu, 10 Sep 2020 08:47:27 GMT

Can I get you to have a look in this folder - C:\Autodesk\Network License
Manager\Logs.

And if there are logs in there, please post the newest one.

Re: Can't use the sign in button on the splash screen.

lynn_zhang — Mon, 14 Sep 2020 07:58:06 GMT

Hello @Anonymous ,

Have you had the chance to try the above suggestions from @JM_K and did you have any success? Let us know if you still need help!

Re: Can't use the sign in button on the splash screen.

annelisefreund — Wed, 20 Jan 2021 23:45:28 GMT

I'm having the same issue, I have a student license (no serial number or license activation key provided) and I'm currently on a trial period because it wont let me sign in.

Re: Can't use the sign in button on the splash screen.

Anonymous — Thu, 21 Jan 2021 00:14:39 GMT

Hey. For some reason it happened because I had it installed on my second hard drive. I uninstalled it and reinstalled to my C:Drive and it worked for some reason. I also had to do a clean uninstallation. If I remember this is the video I watched to do it : https://youtu.be/4O3aocEO4Tg. I hope that this will work for you too.

Re: Can't use the sign in button on the splash screen.

annelisefreund — Sat, 23 Jan 2021 01:30:54 GMT

Thank you so much! The video was extremely helpful, and worked like a charm!

Re: Can't use the sign in button on the splash screen.

karambix — Wed, 27 Jul 2022 20:49:28 GMT

Hi,

is there any solution to this problem without the necessity of reinstalling the program from other drive to C drive? I don't have enough space on C drive that's why it is installed on the other one. Unfortunately the same problem as mentioned above appears..