https://forums.autodesk.com/t5/community-classifieds/i-can-t-receive-otp-since-i-lost-access-to-my-email-is-there-any/m-p/13843815#M10881 <P>Hi,</P><P>Been some time since I last logged into my fusion360 and it happens now 2FA got enforced. Since I long don't have access to email I registered with, I'm really unable to log in cause OTP. I remember the account password and all and have name and date of last file I worked on. It would be real pity to loose all that I have in my library and I have to add I wasn't exporting much of it to my HDD either. Is there any chance to get in touch with someone from support? I just need to turn off 2FA for my account, log in and change the email.</P><P>I even had to create new account just to get some help. AI assistant is not very helpful in that topic either - it had me log in to my account even though I told it I can't log into my email. There should be a contact form for support like that.</P><P>Thanks in advance.</P><P>Mik</P> Wed, 08 Oct 2025 17:48:37 GMT Anonymous 2025-10-08T17:48:37Z https://forums.autodesk.com/t5/community-classifieds/i-can-t-receive-otp-since-i-lost-access-to-my-email-is-there-any/m-p/13843815#M10881 <P>Hi,</P><P>Been some time since I last logged into my fusion360 and it happens now 2FA got enforced. Since I long don't have access to email I registered with, I'm really unable to log in cause OTP. I remember the account password and all and have name and date of last file I worked on. It would be real pity to loose all that I have in my library and I have to add I wasn't exporting much of it to my HDD either. Is there any chance to get in touch with someone from support? I just need to turn off 2FA for my account, log in and change the email.</P><P>I even had to create new account just to get some help. AI assistant is not very helpful in that topic either - it had me log in to my account even though I told it I can't log into my email. There should be a contact form for support like that.</P><P>Thanks in advance.</P><P>Mik</P> Wed, 08 Oct 2025 17:48:37 GMT https://forums.autodesk.com/t5/community-classifieds/i-can-t-receive-otp-since-i-lost-access-to-my-email-is-there-any/m-p/13843815#M10881 Anonymous 2025-10-08T17:48:37Z https://forums.autodesk.com/t5/community-classifieds/i-can-t-receive-otp-since-i-lost-access-to-my-email-is-there-any/m-p/13843938#M10882 <P>@Anonymous&nbsp;Sadly not having access to your old email address is a major problem, especially if this is not a paid subscription where you can access paid support.</P><P>&nbsp;</P><P>Why are you asking in a forum that has nothing to do with your software or immediate need if I may ask?</P><P>Are you wanting to pay someone for a service?</P> Wed, 08 Oct 2025 19:26:42 GMT https://forums.autodesk.com/t5/community-classifieds/i-can-t-receive-otp-since-i-lost-access-to-my-email-is-there-any/m-p/13843938#M10882 pendean 2025-10-08T19:26:42Z