This chat is governed by the Autodesk Website Terms of Use (https://www.autodesk.com/company/legal-notices-trademarks/access-use/website-terms-of-use). All content provided during the chat is for informational purposes only. Autodesk makes no representations about any content, products or services contained in the information. All such information is provided as is without warranties, conditions or implied warranties of any kind. ..................... 3:25 PM, June 19, 2025 Zabiulla S has joined the chat Zabiulla S: Thank you for contacting Autodesk. My name is Zabiulla. I'm reviewing your request and will be with you in a moment. Would you confirm your name, phone number and preferred time slot for a call, in case we need to follow up? Yağmur Yılmaz: Yağmur Yılmaz, 90 539 309 26 19, I am not sure for the time but I can be called the next 3 to 5 hours. Zabiulla S: Hi, Yağmur Zabiulla S: Hope you are doing well. Yağmur Yılmaz: Thank you, hope you are doing well too. Zabiulla S: I am good thanks for asking Zabiulla S: upon checking description we see you have issue to login to your accoiunt Yağmur Yılmaz: Yes, as my mail account was a school one, its been deleted and I cant login right now. My phone number was linked so I tought I could use that but from what I understand its been stoped supporting SMS verification. The situation is as it looks on the forum. Yağmur Yılmaz: The mail and the account is yagmur.yilmaz1@gazi.edu.tr Yağmur Yılmaz: Yeah, I checked again but it just says your security code is expired and there is no SMS, it asks to use another method but as the mail is no longer accsesable I am ot sure what to do Zabiulla S: We understand Zabiulla S: upon checking yagmur.yilmaz1@gazi.edu.tr we see there is no active license Zabiulla S: please note if you have no access to old email there is no option to change it as it required verification from old email Zabiulla S: hence you have to create a new account for new email Zabiulla S: if not you have find a way to active old email Yağmur Yılmaz: I am not sure what you are asking of me, It's not suprising there is no activr license as I have no way to acces the account to start a new license Zabiulla S: if you looking for student license again with the new email then you can follow the link https://www.autodesk.com/education/edu-software/overview Zabiulla S: if you are eligible then concerned team will contact you back Yağmur Yılmaz: I have files I need to accses in that account, thats why I was asking. Starting a new account is not helpfull as I will not have my files correct? Is there not a way for me to verify myself as the owner of that account? Zabiulla S: We Apologize there is no option to login or access the old file associate with the email which you have no longer access Zabiulla S: due to security concern there is no other option Zabiulla S: hence you have find a way to active old email to retrieve the old project and files Yağmur Yılmaz: My phone is linked to that account, if I can get a verification code that way I can get in to change my e-mail? Is that not okay? Zabiulla S: NO Email verification is mandatory Yağmur Yılmaz: There is no way to activate old e-mail as they are terminated upon 6 months after graduation. Zabiulla S: hence we Apologize there is no option to access any files or product associate email which is no longer active Yağmur Yılmaz: Can I get a support case started and get my ID to contacting Rajkumar? Zabiulla S: We Apologize there is so such option you can post your query in Zabiulla S: forum Zabiulla S: Is there anything else that I may assist you with today? Yağmur Yılmaz: I dont understand? Rajkumar is helping to people on forum with case ID's, So I would like to start a support case and get My ID if possible? Yağmur Yılmaz: A support ticket thats been writen if thats more understandable Zabiulla S: the best we can do is to transfer case to education team Zabiulla S: but please note without access to old email it can't be retrieved Yağmur Yılmaz: Ok let me ask this, How can I start a support case? If you transfer the case to education team will it start? If not I would like to learn how to start a case and get a support ticket ID. Zabiulla S: As Soon as you inititated a chat a support case will created and this is your case number 24460855 Zabiulla S: hence upon your request there is no option as you have no access to old email Yağmur Yılmaz: Thank you so much, I hope there is still a solution that could be found in the future as from what I understand this not a problem only I am facing. I will refer to the forum for future guidance. Zabiulla S: We understand but for security concern this is only option if there is no access to old email you can access to account Zabiulla S: if there are active license to access the license what we will do best is add secondary admin with the same domain so you can access the license Zabiulla S: but project and files can't be accessed which is associated with the email Zabiulla S: Is there anything else that I may assist you with today? Zabiulla S: or good to close the case Zabiulla S: ? Yağmur Yılmaz: Again, I was able to use my phone before to get a verification code. From what I understand that option has been terminated and told here on the site. The problem is in the app I use, Fusion 360, didnt notify me of this so I couldn't change it before. I would like for this case to be open as someone on the support team is following us up on the forum to find a solution. Yağmur Yılmaz: Can we keep the case open, I will contact to them now so they can help. Zabiulla S: as there is action pending from our end we will be closing the case Zabiulla S: you can post your query in the form Yağmur Yılmaz: I will use the case number, hope it will not cause a problem it being closed. Yağmur Yılmaz: Thank you for your time Zabiulla S: yes you can use for reference Zabiulla S: Pleasure assisting you today. Thank you for contacting Autodesk. Have a pleasant day ahead!