RANT ON....So, I pretty much stopped using my Smoke 2015 subscription 7 months after I got it because it just was not working properly on my nMP trashcan, which, originally, I was assured that it would work fine. There was no way I was going to finish the longform work I had lined up. Happily back to DS. I did use Smoke from time to time for some touch up work on some elements but it was still significantly slow. I'm on 2015 EXT 1. I have 1 lingering film on it. The last thing I finished on Smoke. Because of some legal issues with the film, there were delays with finalizin credits and some other stuff. So now I just need to output the film, texted and textless and back up all the elements. Of course my subscription ran out 5 days ago. I have had long conversations with my AD sales person and he knew that my system wasnt' working correctly and that I had abandoned it a while ago and I had one project on it that I needed to finish. Well, now I need a couple of days to make a few credit tweaks and output everything so I was confident, that because of all my technical issues, I would be able to get a few days extension on my subscription to finish. No such luck. And its not just that AD won't give me the extra days, sort of, but I'm being told that there is no way to issue a license, temp or any other without paying for it on line. I can't believe that AD cannot extend my subscription without me purchasing another license. I can certainly buy a month, but I will not sink any more money into this product in its current state. Apparently the 30 day trial is SP1, and since I'm on EXT1, I'm told my project wont open in the trial version so I'm just SOL until the 2016 trial is on the site. I was trying very hard to give Smoke another chance but how can I possibly buy into a company that can't give me a few extra days of subscription regardless of how many times I was promised in the beginning that this would work on the nMP. And by can't, I was told, there is literally no way for AD to extend or even get me a license unless I buy it online. How could there be no way to do this? That means that if for some reason, I hadn't started smoke in 7 days or whatever time it is that the license needs to validate, lets say the AD subscription server went down, or our ISP was having problems and we were without internet for a few days, and it just happened to occur just as my subscription ran out and I didn't plan to renew, even if it was the AD server that was down, there is NO WAY that AD can extend the subscription at all internally? I find that very hard to believe and a terrible business plan if that is the case...OK, I need a vodka now.
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