I have gotten this from a customer, we don't see anything on our side that would be creating this behavior. any thoughts?
"we are unable to transfer files into a job unless the operator is either in that project (but not the folder) or if they are out of the flame completely. If they happen to be in the Flame in another project then we are unable to transfer the file. "
Which version are they on? Have the customer call support. This is not normal. Sounds like some sort of leftover lock file.
You can confirm it's not your product by running the wiretap tools to simulate what you're doing (e.g. wiretap_client_tool). BTW, all Wiretap-enabled products out there should some of the Wiretap SDK tools as they wish in order to help troubleshoot from the remote system. The Wiretap SDK is not provided with the creative software.
There's your problem. Just like Wire, the Wiretap server cannot overwrite old projects and clip libraries. Have them create a new library (matching the version of the WT server)into which the Wiretap server can write.
This error should make it up to the UI of your app to allow the user to understand their problem, right?