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61 Kudos

Vault generated email customization

Status: Under Review
by *Expert Elite* on ‎06-21-2012 05:53 AM

The emails generated by Vault during lifecycle changes are basically useless as they are very vague and difficult to read. I want the ability to customize the email template including using properties in the subject and body of the email.


For example I'd love the subject of the email to be the <Change Order #> - <Current Status> and the body of the email to include the change order title and description


Status: Under Review
by Contributor dmiller on ‎06-21-2012 11:56 AM

It would also help to give the Notification User more flexibility.  Right now anyone that is listed as a notification user on a routing gets an email when the ECO proceeds to the next step.  I have users that only need to know when an item gets an ECO assigned and when it's released, not all the steps in between. I am concerned that these users will get a flood of emails and start to ignore them.


It would really help to be able to configure which steps certain users get notified on.

by *Expert Elite* on ‎06-25-2012 05:24 PM

yup, the email notification system needs a complete overhaul in every way!

by Active Contributor Gene.R ‎09-14-2012 10:13 AM - edited ‎09-14-2012 10:26 AM

yup, needs improvement. I filter them to folders in outlook where they are promptly ignored in the order they were received.


9-14-2012 11-56-14 AM.png


a feature I would like to see is a shortened hyperlink to the Change Order number and also populate the Change Order Title in the body that is generating the notification, seperate emails for each Change order instead of batching several of them. and if they already have vault running do not open a new session.


also if they reply to that email then dump it back into the change order comment as a reply comment and also send to the users email that generated  the initial notification. 



by Board Manager on ‎09-20-2012 10:18 AM
Status changed to: Under Review
by Valued Contributor mark.cloyed on ‎11-26-2012 01:51 PM

I have also received requests by clients, requesting the ability to customize the email format from the ECO notification side.  It would be helpful to have the ability to include ECO properties, such as the ECO description, to better inform the recipients of the nature of the ECO.


by Valued Mentor on ‎05-24-2013 09:47 AM

Any progress being made here? Been on the table for several years....

by *Expert Elite* on ‎06-25-2013 07:28 AM

I've just created a new request pretty much duplicating this one, only just spotted this.  I agree with absolutely everything everyone has said above, this needs overhauled and I'd class it as pretty important given the nature of what is being handled.  These are the areas of Vault that are currently a mess, unprofessional, and require a higher level of allocated time than various other questionable additions to the software.

by Active Contributor jeamy.baena on ‎04-24-2014 02:56 PM

Totally Agree!!


What is the position of Autodesk here?


or More job (plug-ins) for vault developers here...

by Mentor on ‎07-24-2014 05:56 AM

Add me to the agree list on this one.


It seems most users ignore these email notifications purely because they are not easy on the eye when first viewing.


This is a must!

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