Vault General Discussion

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Valued Contributor
sathersc23
Posts: 63
Registered: ‎05-02-2011
Message 1 of 9 (385 Views)
Accepted Solution

Wikihelp

385 Views, 8 Replies
10-04-2012 11:14 AM

Is anyone else having issues with the Wikihelp?

 

I know this is not the forum for this, but I can't even click the "help" link on the wikihelp. No link responds to any clicks?

Is my Java 7 Update 7 too new for the website?

Sam Sather
CAD Admin/Designer
Inventor 2012
Vault Pro 2012 16.1.58.0
Intel Xeon X5690 @ 3.47 GHz
12.0 GB Ram
Windows 7 x64
AMD FirePro V7900 - 8.830.5.6000

----------------------------

"We have not succeeded in answering all our problems. The answers we have found only serve to raise a whole set of new questions. In some ways we feel we are as confused as ever, but we believe we are confused on a higher level and about more important things." - Earl C. Kelley

Sam,

 

We have the same version of Java installed and cannot reproduce the problem you are experiencing.  Can you clear your browsers temporary files and try again?

Employee
olearya
Posts: 672
Registered: ‎08-14-2008
Message 2 of 9 (375 Views)

Re: Wikihelp

10-04-2012 04:24 PM in reply to: sathersc23

HI Sam,

 

Can you advise if this is still happening - if so whether it has worked previously and whether or not you can access the site via the web link (copy in my signature below)



Allan
Product Manager
Autodesk, Inc.
Valued Contributor
sathersc23
Posts: 63
Registered: ‎05-02-2011
Message 3 of 9 (352 Views)

Re: Wikihelp

10-05-2012 01:22 PM in reply to: sathersc23

Allan,

 

I am still experiencing this issue, even through the weblink you provided.

 

What I am finding is I can navigate using any of the traditional hyperlinks, but the hyperlinks that expand sections of text and the navigation bar on the left are non-functional.

Sam Sather
CAD Admin/Designer
Inventor 2012
Vault Pro 2012 16.1.58.0
Intel Xeon X5690 @ 3.47 GHz
12.0 GB Ram
Windows 7 x64
AMD FirePro V7900 - 8.830.5.6000

----------------------------

"We have not succeeded in answering all our problems. The answers we have found only serve to raise a whole set of new questions. In some ways we feel we are as confused as ever, but we believe we are confused on a higher level and about more important things." - Earl C. Kelley
Valued Contributor
sathersc23
Posts: 63
Registered: ‎05-02-2011
Message 4 of 9 (349 Views)

Re: Wikihelp

10-05-2012 01:23 PM in reply to: sathersc23

Allan,

 

I should also mention I see this in all 3 major browsers. I primarily use Chrome but verified I have the same problem in IE8 (because Vault 2012 doesn't support IE9) and Firefox.

Sam Sather
CAD Admin/Designer
Inventor 2012
Vault Pro 2012 16.1.58.0
Intel Xeon X5690 @ 3.47 GHz
12.0 GB Ram
Windows 7 x64
AMD FirePro V7900 - 8.830.5.6000

----------------------------

"We have not succeeded in answering all our problems. The answers we have found only serve to raise a whole set of new questions. In some ways we feel we are as confused as ever, but we believe we are confused on a higher level and about more important things." - Earl C. Kelley
Board Manager
ihayesjr
Posts: 596
Registered: ‎02-01-2006
Message 5 of 9 (306 Views)

Re: Wikihelp

10-08-2012 12:34 PM in reply to: sathersc23

Sam,

 

We have the same version of Java installed and cannot reproduce the problem you are experiencing.  Can you clear your browsers temporary files and try again?



Irvin Hayes Jr
Product Manager
Autodesk, Inc.

Valued Contributor
sathersc23
Posts: 63
Registered: ‎05-02-2011
Message 6 of 9 (292 Views)

Re: Wikihelp

10-09-2012 11:50 AM in reply to: ihayesjr

Clearing my browser caches made no difference. I've verified  this behavior with multiple computers at our site (though I'll admit, I haven't tried this at home).

 

If no one else is experiencing this issue, I'll chalk it up to our corporate proxy system and contact them to resolve it.

 

Thanks for the help!

 

-Sam

Sam Sather
CAD Admin/Designer
Inventor 2012
Vault Pro 2012 16.1.58.0
Intel Xeon X5690 @ 3.47 GHz
12.0 GB Ram
Windows 7 x64
AMD FirePro V7900 - 8.830.5.6000

----------------------------

"We have not succeeded in answering all our problems. The answers we have found only serve to raise a whole set of new questions. In some ways we feel we are as confused as ever, but we believe we are confused on a higher level and about more important things." - Earl C. Kelley
Valued Contributor
sathersc23
Posts: 63
Registered: ‎05-02-2011
Message 7 of 9 (259 Views)

Re: Wikihelp

10-11-2012 05:40 AM in reply to: sathersc23

A follow up:

 

Our companies corporate IT policy does block javascripting by default (again with the corporate unfriendly practices Autodesk uses to disseminate information), but I am on the next white list policy release to get help again. Hopefully I can have access within the quarter!

Sam Sather
CAD Admin/Designer
Inventor 2012
Vault Pro 2012 16.1.58.0
Intel Xeon X5690 @ 3.47 GHz
12.0 GB Ram
Windows 7 x64
AMD FirePro V7900 - 8.830.5.6000

----------------------------

"We have not succeeded in answering all our problems. The answers we have found only serve to raise a whole set of new questions. In some ways we feel we are as confused as ever, but we believe we are confused on a higher level and about more important things." - Earl C. Kelley
Active Contributor
EKey
Posts: 26
Registered: ‎11-27-2008
Message 8 of 9 (120 Views)

Re: Wikihelp

06-11-2013 07:04 AM in reply to: ihayesjr

I've cleaned up my computer and installed the latest Java, but I still can't load the Wikihelp web page. Is the web site down?

Best Regards,
E.K.
Community Manager
philip.s
Posts: 2,656
Registered: ‎09-27-2011
Message 9 of 9 (102 Views)

Re: Wikihelp

06-11-2013 03:00 PM in reply to: EKey

Hi Evgeny!

 

While we were experiencing issues with our wiki servers earlier this AM, they appear to have been resolved as the site is now fully functional.



Philip Schmelzer
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