Vault General Discussion

Vault General Discussion

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Employee
mollons
Posts: 400
Registered: ‎07-13-2005
Message 31 of 49 (1,289 Views)

Re: Very Slow Performance Vault Explorer 2013

06-26-2012 07:20 AM in reply to: rikard

I can't give a release date for the hotfix.

I can say that we know what the problem is, we have a proposed fix, and are in the process of testing and then packaging the fix for a hotfix.

 

This hotifx will not address slowness on vault editions other than Vault Basic 2013 (and add-ins).



Scott Mollon
Quality Assurance
Autodesk, Inc.

Be sure to check out the Vault Help Wiki!
Active Member
svillaire
Posts: 8
Registered: ‎06-09-2003
Message 32 of 49 (1,183 Views)

Re: Very Slow Performance Vault Explorer 2013

07-03-2012 06:41 AM in reply to: mollons

Any update on the hotfix?

Employee
JohnHuber
Posts: 23
Registered: ‎08-05-2005
Message 33 of 49 (1,176 Views)

Re: Very Slow Performance Vault Explorer 2013

07-03-2012 06:51 AM in reply to: svillaire

It has been approved and should be posted very soon.

 

Regards,

John Huber
Engineering Escalation Team
Autodesk, Inc.
Employee
mollons
Posts: 400
Registered: ‎07-13-2005
Message 34 of 49 (1,159 Views)

Re: Very Slow Performance Vault Explorer 2013

07-03-2012 11:59 AM in reply to: JohnHuber

The hotfix is now available for download.

http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=19857773&linkID=9261341

 



Scott Mollon
Quality Assurance
Autodesk, Inc.

Be sure to check out the Vault Help Wiki!
Contributor
allee
Posts: 13
Registered: ‎06-07-2012
Message 35 of 49 (1,155 Views)

Re: Very Slow Performance Vault Explorer 2013

07-03-2012 12:11 PM in reply to: mollons

Thank you!

Hot fix has been run, and so far so good. Folders are completely populating within seconds.

Al

Valued Contributor
mdurst
Posts: 59
Registered: ‎10-01-2007
Message 36 of 49 (1,149 Views)

Re: Very Slow Performance Vault Explorer 2013

07-03-2012 12:29 PM in reply to: mollons

I have also applied the hotfix and have noticed a big difference.  Thank you Autodesk.

Active Member
Standing1
Posts: 9
Registered: ‎01-13-2009
Message 37 of 49 (1,048 Views)

Re: Very Slow Performance Vault Explorer 2013

07-27-2012 10:29 AM in reply to: mdurst

I am having slow times with an associate using Autodesk Vault work group. I have installed all hot fixes, including the one listed above. I have re-install Autodesk Vault work group on the machine with no improvement. Our IT group has confirmed that the slowness is not a network or switch issue.  

Does anyone have any other ideas?

New Member
DrewF
Posts: 2
Registered: ‎08-13-2009
Message 38 of 49 (1,044 Views)

Re: Very Slow Performance Vault Explorer 2013

07-27-2012 10:49 AM in reply to: mollons

I concur with with the previous post. We have installed this hotfix with no positive results. Interestingly enough, our network gurus see a very slow reponse time on certain clients with the port 80 traffic to our vault server. It also appears that the packet sizes are sub-optimal for TCPIP packets. I would be happy to work with anyone from Autodesk to share the information that we have on this problem with Vault 2013 clients. You can contact my supervisor John Arndt at 916-939-4760 to discuss our fact finding and data gathering. 

New Member
Rednas79
Posts: 2
Registered: ‎06-20-2012
Message 39 of 49 (1,040 Views)

Re: Very Slow Performance Vault Explorer 2013

07-27-2012 11:04 AM in reply to: DrewF

Im not sure how vault connect to the server but if its using port 80 then its using the computers internet explorer proxy settings.

And every time the program connects to the server its using this settings. Vault is trying to get the system proxy settings but cant find it.

Change the internet explorer proxy settings "Automatically detect settings"

 

Restart Vault and give it a spin.

 

 

New Member
DrewF
Posts: 2
Registered: ‎08-13-2009
Message 40 of 49 (1,035 Views)

Re: Very Slow Performance Vault Explorer 2013

07-27-2012 02:39 PM in reply to: Rednas79

There is definitely an issue with our proxy server and settings for the individuals affected. I suspect Vault workgroup is checking Autodesk central for updates, and these individuals aren't properly authenticating through our proxy server. If I turn -off- the proxy server, Vault workgroup works fast and snappy. I'll update here when I get a resolution. 

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