Vault General Discussion

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Valued Contributor
jacoj
Posts: 61
Registered: ‎12-06-2012
Message 1 of 4 (130 Views)

Vault shortcut not working

130 Views, 3 Replies
03-15-2013 12:39 AM

can Any one assist,

 

two of our users Vault shortcuts is not working,

 

when you rightclick on any file/folder in the vualt explorer, and select create shortcut, the shortcut gets created,

but when you try to use the shortcut, vault stated fiels have been changed/moved and then directly remove the shortcut.

on other machine this works perfectly.

any idae why this occurs.

I did check the html shortcut file in the app data setting and it seens fine ( not hidden, not read only )

help please

Employee
Senthil-Autodesk
Posts: 580
Registered: ‎10-12-2006
Message 2 of 4 (118 Views)

Re: Vault shortcut not working

03-15-2013 01:29 AM in reply to: jacoj

Ensure the client is refreshed to show the latest file content before creating the shortcuts. What happens if you create a new shortcut and then if you access the shortcut immediately after creating the shortcuts?

 

It will be also good if you can post a video showing your workflow.



Senthil Kumar
Vault QA Team
Autodesk, Inc.


Be sure to check out the Vault Help!
Valued Contributor
jacoj
Posts: 61
Registered: ‎12-06-2012
Message 3 of 4 (114 Views)

Re: Vault shortcut not working

03-15-2013 01:40 AM in reply to: jacoj

 

 

Hi,

 

thank you for the reply, this is the issue, If I create it, want to use it emedietely it gives that error, statiing firl has moved/ change.

 

the video show my machine, the screenshot the users machine? both dirrectly created and accessed

 

Employee
Senthil-Autodesk
Posts: 580
Registered: ‎10-12-2006
Message 4 of 4 (109 Views)

Re: Vault shortcut not working

03-15-2013 01:57 AM in reply to: jacoj

Sorry I see only the screenshot. Can you reattach the video OR send it to senthilDOTkumarATautodeskDOTcom?



Senthil Kumar
Vault QA Team
Autodesk, Inc.


Be sure to check out the Vault Help!
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