Vault Professional 2015 could not find the Data Management Services on [server]

[lauris]

Hello!

There are a few topics like this, but in my case I have just installed both - server and client for test purposes in office, and haven't been able to get the client connected once. 

So I did everything by the manual to install the Vault professional 2015 server one a desktop computer with windows 8.1 64bit, and Vault Professional 2015 client on my laptop with Win8 Pro 64bit. When trying to connect to server, I get the notorious message:

Checked all the suggestions about this problem:

 - disabled the firewall, and  traced the server computer:

Checked if SQL server is running:

Checked if the port 80 is available on client and server computers:

It appears that it is being used by ''system'', so does it mean I should somehow specifically grant it for Vault, or it's fine this way?

And so I ran out of possible problems to check, maybe you have any Ideas or experience on this problem? 

Thank you

[DarrenP]

1st check to see if the vault server opens correctly

[DarrenP]

we had issues trying to get the vault pro 2015 server to run on Win 8/8.1

autodesk does not support this configuration

we had to download/install sql server express 2012 and set this up following the advanced config guide

and then install the ADSM console to get it to work on Win 8/8.1

[lauris]

How do I check that?

So far I'm judging just from the management console, that the server should be running 😄

 

[minkd]

Vault Client / Server communication occurs over http/tcp/ip, so the only useful information you can get via ping or traceroute (which use icmp/ip) is the name resolution. A better way to check connectivity is with a web-browser.  What do you see if you try to go to http://master-pc/AutodeskDM/Services/InformationService.svc in a web-browser?

The ADMS-Console communicates directly to SQL for most operations.  However, the fact that you can login to it means the AUTODESKVAULT SQL instance is running.  It does not necessarily mean that the ADMS is running - ADMS runs under IIS.   The ADMS-Console does use http/tcp/ip for things like the Tools >> Administration dialog. I'm guesing that if you try to bring up that dialog from ADMS-Console you will see similar errors.

Make sure IIS is running, and try the URL above from the client machine.  The result can help narrow down whether there is a firewall issue or an IIS configuration issue.

-Dave

[lauris · Accepted solution]

Ooookay... 

Fortunately it was a simple problem - I didn't quite turn off the firewall on the server computer  

Disabled the firewall entirely, and it connected instantly:

So now I just have to learn how to make an exception in forewall properly