Vault Explorer 2009 could not find the Data Management Services on volt

[Anonymous]

Hi All

Last night I upgraded from ADMS 2008 to ADMS 2009, it seem to work but now the clients get this error:

Vault Explorer 2009 could not find the Data Management Services on volt

I read more than a few posts here, and I found that if I restarted the WolrdWide Publishing Service, the AutoDeskDM website would become available again and I would be able to access:

http://localhost/AutodeskDM/Services/SecurityService.asmx and
http://localhost/AutodeskDM/Services/JobService.asmx

However, after a few minutes it would become unavailable once again... No error on the browser it would simply hang on the requested page.

So I check the iis server logs and found that the DefaultApplication Pool was abandoning connections, so I installed and ran the Debug Diagnostics Tool and found the following below. The problem seem to be the DWFFilter but I don't know how to fix it, any ideas.



Detected a serious critical section related problem in w3wp.exe__DefaultAppPool__PID__3476__Date__10_23_2008__Time_11_46_21AM__988__IIS
Hang Dump.dmp

Lock at DWFFilter!DllGetClassObject+22d19c owned by thread 28 is Deadlocked with lock at ntdll!LdrpLoaderLock owned by thread 30



Impact analysis



2.78% of threads blocked



(Threads 30)



The following functions are involved in the root cause

DWFFilter!DllGetClassObject+2a56

[Anonymous]

It sounds like you need this hotfix.

href="http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=11519493&linkID=9242499">htt...

If this not the issue could you please post the
Server vlog file.

Thanks,

Dain Morningstar

Autodesk

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<jdiverjp> wrote in message
href="news:6057121@discussion.autodesk.com">news:6057121@discussion.autodesk.com...

Hi
All Last night I upgraded from ADMS 2008 to ADMS 2009, it seem to work but now
the clients get this error: Vault Explorer 2009 could not find the Data
Management Services on volt I read more than a few posts here, and I found
that if I restarted the WolrdWide Publishing Service, the AutoDeskDM website
would become available again and I would be able to access:
http://localhost/AutodeskDM/Services/SecurityService.asmx and
http://localhost/AutodeskDM/Services/JobService.asmx However, after a few
minutes it would become unavailable once again... No error on the browser it
would simply hang on the requested page. So I check the iis server logs and
found that the DefaultApplication Pool was abandoning connections, so I
installed and ran the Debug Diagnostics Tool and found the following below.
The problem seem to be the DWFFilter but I don't know how to fix it, any
ideas. Detected a serious critical section related problem in
w3wp.exe__DefaultAppPool__PID__3476__Date__10_23_2008__Time_11_46_21AM__988__IIS
Hang Dump.dmp Lock at DWFFilter!DllGetClassObject+22d19c owned by thread 28 is
Deadlocked with lock at ntdll!LdrpLoaderLock owned by thread 30 Impact
analysis 2.78% of threads blocked (Threads 30) The following functions are
involved in the root cause
DWFFilter!DllGetClassObject+2a56

[Anonymous]

Hi Dain

I tried the patch, it imporved a little but after it few minutes the same thing happend. I ran the Server Diagnostics tool, and the result is Login failed for user sa.


I changed logon information for the SQL Service and no matter what user I used it gives the same error,

Login failed for user "sa"

Any ideas?

Thanks

Juan

[Anonymous]

If you could post the vlog from the server it might
help determine the problem.  I would unregister the DWF ifilter
(DWFFilter.dll)  and restart to see if that elimates the problem. 

-Dain

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<jdiverjp> wrote in message
href="news:6057895@discussion.autodesk.com">news:6057895@discussion.autodesk.com...

Hi
Dain I tried the patch, it imporved a little but after it few minutes the same
thing happend. I ran the Server Diagnostics tool, and the result is Login
failed for user sa. I changed logon information for the SQL Service and no
matter what user I used it gives the same error, Login failed for user "sa"
Any ideas? Thanks Juan

[Anonymous]

Hi Dain.

Unregistering the DLL did the trick. Thanks a million ....

Best Regards.

Juan J. Pulgar