I am having a problem after upgrading to a new computer running x64 with vault crashing. It doesn't do the normal crash where an autodesk window opens. It does the program stopped working and I can either close or check online for solutions. Is there a way I can capture what is causing it to crash and send it off to autodesk for help? I installed "Autodesk_Vault_Collaboration_2011_client_english_win_32-64bit"
Solved! Go to Solution.
Solved by jacob.gondek. Go to Solution.
Hello Jacob,
Is there anything showing up in the Windows event log? The other thing we can do to potentially help is if we get the server logs. This will help if the client is actually passing the problem back to the server. Unsure what else we can do with a hard crash. Are there similar steps that are happening prior to the crash? I would think any of these will help us to resolve your issue.
-Jim
we have been reporting this same error for months. After 2 clicks on any view the Vault crashes, we have this on all our CAD workstations. When we open the windows log files, they are all filled with the same ERROR REPORTS ... AppCrash_connectivity.vau_e747bdd1099fd23dddcacf52dedb2a54c54619_0562194b. We are using all 2012 versions, Vault Collaboration 2012, we had the same problems with 2011. Is this problem is not fixed soon we will have to walk away from Autodesk!
I finaly found the reason what was causing these crashes !
We have autoproxy settings in our company, when I disable them I have no access to the internet anymore, only intranet, but Vaults works prima !
what is this?
Problem signature:
Problem Event Name: APPCRASH
Application Name: Connectivity.VaultCollaboration.exe
Application Version: 15.2.66.0
Application Timestamp: 4c849f35
Fault Module Name: ECompositeViewer.dll
Fault Module Version: 13.0.0.82
Fault Module Timestamp: 4f07d08f
Exception Code: c0000005
Exception Offset: 000b9625
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 9891
Additional Information 2: 9891b34845f414a519359157e5474059
Additional Information 3: 9b95
Additional Information 4: 9b9510f574b7b7f1e2c0ba8734691bec
That looks like an error with viewing DWFs. Do you see the crashes only when the View tab is active in the Vault client?
Have you tried running a repair on the Design Review application?
Reinstalled viewer, now this is what is reported during crashes
Problem signature:
Problem Event Name: BEX
Application Name: Connectivity.VaultCollaboration.exe
Application Version: 15.2.66.0
Application Timestamp: 4c849f35
Fault Module Name: StackHash_0a9e
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 8d52084f
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Do you have Design Review 2013 installed?
Okay, I'll do some testing and see if I can figure out what is going on.
I can't seem to reproduce the crash with Vault Collab 2011 SP2 and Design Review 2013.
Did this problem start happening when you moved to Design Review 2013?
Are there certain file types the crash happens on?
Could you uninstall Design Review 2013 and reinstall Design Review 2011 (available here: http://usa.autodesk.com/adsk/servlet/index?siteID=123112&id=16412022&linkID=9338138)?
Then see if the problem still exists?
The crashing has been going on since installing vault. This does not seem to be an issue with my coworkers computers. When I get the time I will unistall and reinstall all autodesk products and see if that clears the issue
I have a user who is having the same problem on his workstation. He's running Vault Pro 2013 and DesignReview 2013. He's been having this problem since running the 2012 products. We can see this in his event log.
I took your advice and performed an clean unistall of both Vault and DesignReview and reinstalled both. He went 2-1/2 weeks without crashing and today he crashed trying to do a search.
Here is the event log:
Log Name: Application
Source: Application Error
Date: 2/28/2013 10:37:29 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: EN-MOONEY.corp.follettice.com
Description:
Faulting application name: Connectivity.VaultPro.exe, version: 17.1.16.0, time stamp: 0x50c00192
Faulting module name: ECompositeViewer.dll, version: 13.0.0.82, time stamp: 0x4f07d08f
Exception code: 0xc0000005
Fault offset: 0x000b9625
Faulting process id: 0x2d8
Faulting application start time: 0x01ce15b3dac5eecc
Faulting application path: C:\Program Files\Autodesk\Vault Professional 2013\Explorer\Connectivity.VaultPro.exe
Faulting module path: C:\Program Files (x86)\Autodesk\Autodesk Design Review 2013\EComposite\ECompositeViewer.dll
Report Id: c23449d5-81bc-11e2-ad51-bc305bb6913a
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-02-28T15:37:29.000000000Z" />
<EventRecordID>42419</EventRecordID>
<Channel>Application</Channel>
<Computer>EN-MOONEY.corp.follettice.com</Computer>
<Security />
</System>
<EventData>
<Data>Connectivity.VaultPro.exe</Data>
<Data>17.1.16.0</Data>
<Data>50c00192</Data>
<Data>ECompositeViewer.dll</Data>
<Data>13.0.0.82</Data>
<Data>4f07d08f</Data>
<Data>c0000005</Data>
<Data>000b9625</Data>
<Data>2d8</Data>
<Data>01ce15b3dac5eecc</Data>
<Data>C:\Program Files\Autodesk\Vault Professional 2013\Explorer\Connectivity.VaultPro.exe</Data>
<Data>C:\Program Files (x86)\Autodesk\Autodesk Design Review 2013\EComposite\ECompositeViewer.dll</Data>
<Data>c23449d5-81bc-11e2-ad51-bc305bb6913a</Data>
</EventData>
</Event>
User is running a Dell Precision T7500 with Windows 7 x64 (SP1) with 16 GB of RAM and Nvidia Quadro 5000 graphics card. This user is the only one having this problem. I need to get this fixed. Any help would be appreciated!
Thanks