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Vault Basic 2014 - The server is currently busy

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Message 1 of 22
iamerm
1909 Views, 21 Replies

Vault Basic 2014 - The server is currently busy

Has anyone had frequent errors with the get/checkout process since upgrading to Vault 2014?  We are currently using Vault Basic 2014 Build 18.1.8.0 Update 1.  The attached screenshots show two examples.  These errors will typically occur in succession - in other words, the first error will occur on the first attempt at opening a file from the Vault browser, & then the second error will occur on the second attempt.

 

The error occurs when right-clicking a file (ipt, iam, dwg, etc.) in the Vault program & then selecting open. As you can see, the error shows some sort of problem with the project file.

 

Vault_ServerBusy.jpg

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Vault_ErrorOccurred.jpg

21 REPLIES 21
Message 21 of 22
mdellunto
in reply to: iamerm

I have had errors like the one you are talking about with it enabled. Maybe try disabling and restarting the server and see if you still get them. Before you do that go into the IIS manager and see if any Autodesk IIS app have stopped running.

 

Message 22 of 22
Elisabeth_Boehm
in reply to: iamerm

On Vault Client Side:

  • Close Vault Client
  • Empty the folders  
    • %APPDATA%/Autodesk/VaultCommon/
    • %TEMP%
    • C:\Temp\
    • C:\Windows\temp\
  • Launch Vault Client

 

On Vault Server Side, when no users work:

  • IISRESET /STOP
  • Empty the folder C:\Windows\Microsoft.NET\Framework64\v4.0.30319\Temporary ASP.NET Files\
  • IISRESET /START

 

 



Elisabeth Böhm
Data Management
Senior Support Specialist
Data Management
WWFO Customer Success Organization
Autodesk, Inc.

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