Vault 2010 Error ASP.NET 2.0.50727.0

[Anonymous]

Since I upgraded my 2009 Vault, I have been receiving the following errors
about once a day:
---------------------------------------
Event Type: Warning
Event Source: W3SVC
Event Category: None
Event ID: 1009
Date: 4/27/2009
Time: 12:22:21 PM
User: N/A
Computer:
Description:
A process serving application pool '.Net2' terminated unexpectedly. The
process id was '7772'. The process exit code was '0xe0434f4d'.

Event Type: Error
Event Source: ASP.NET 2.0.50727.0
Event Category: None
Event ID: 1334
Date: 4/27/2009
Time: 12:22:20 PM
User: N/A
Computer:
Description:
An unhandled exception occurred and the process was terminated.

Application ID: /LM/W3SVC/1/Root/AutodeskDM/Services

Process ID: 7772

Exception: System.UnauthorizedAccessException

Message: Access to the path 'C:\Documents and Settings\All Users\Application
Data\Autodesk\VaultServer\Indexes\lucene-a32f9a237544b4b870cbdbeab05cf4c8-write.lock'
is denied.

StackTrace: at System.IO.__Error.WinIOError(Int32 errorCode, String
maybeFullPath)
at System.IO.File.Delete(String path)
at Lucene.Net.Store.FSDirectory.AnonymousClassLock.Release()
at Lucene.Net.Index.IndexWriter.Finalize()
---------------------------------------
Since the installer created 'C:\Documents and Settings\All Users\Application
Data\Autodesk\VaultServer\Indexes\lucene-a32f9a237544b4b870cbdbeab05cf4c8-write.lock'
how can it not have the correct permissions? The 'Autodesk Vault' has full
permissions for this folder.

Thanks, Mike

[Anonymous]

Hello SMC,

I have one thing to confirm with you about this issue. That is please make
sure "AutodeskVault" has full permissions instead of "Autodesk Vault".

Sincerely,

Paco

"SMC" wrote in message
news:6171095@discussion.autodesk.com...
Since I upgraded my 2009 Vault, I have been receiving the following errors
about once a day:
---------------------------------------
Event Type: Warning
Event Source: W3SVC
Event Category: None
Event ID: 1009
Date: 4/27/2009
Time: 12:22:21 PM
User: N/A
Computer:
Description:
A process serving application pool '.Net2' terminated unexpectedly. The
process id was '7772'. The process exit code was '0xe0434f4d'.

Event Type: Error
Event Source: ASP.NET 2.0.50727.0
Event Category: None
Event ID: 1334
Date: 4/27/2009
Time: 12:22:20 PM
User: N/A
Computer:
Description:
An unhandled exception occurred and the process was terminated.

Application ID: /LM/W3SVC/1/Root/AutodeskDM/Services

Process ID: 7772

Exception: System.UnauthorizedAccessException

Message: Access to the path 'C:\Documents and Settings\All Users\Application
Data\Autodesk\VaultServer\Indexes\lucene-a32f9a237544b4b870cbdbeab05cf4c8-write.lock'
is denied.

StackTrace: at System.IO.__Error.WinIOError(Int32 errorCode, String
maybeFullPath)
at System.IO.File.Delete(String path)
at Lucene.Net.Store.FSDirectory.AnonymousClassLock.Release()
at Lucene.Net.Index.IndexWriter.Finalize()
---------------------------------------
Since the installer created 'C:\Documents and Settings\All Users\Application
Data\Autodesk\VaultServer\Indexes\lucene-a32f9a237544b4b870cbdbeab05cf4c8-write.lock'
how can it not have the correct permissions? The 'Autodesk Vault' has full
permissions for this folder.

Thanks, Mike

[Anonymous]

Yes its "Autodesk Vault".

"Paco Zhao (Autodesk)" wrote in message
news:6171436@discussion.autodesk.com...
Hello SMC,

I have one thing to confirm with you about this issue. That is please make
sure "AutodeskVault" has full permissions instead of "Autodesk Vault".

Sincerely,

Paco

"SMC" wrote in message
news:6171095@discussion.autodesk.com...
Since I upgraded my 2009 Vault, I have been receiving the following errors
about once a day:
---------------------------------------
Event Type: Warning
Event Source: W3SVC
Event Category: None
Event ID: 1009
Date: 4/27/2009
Time: 12:22:21 PM
User: N/A
Computer:
Description:
A process serving application pool '.Net2' terminated unexpectedly. The
process id was '7772'. The process exit code was '0xe0434f4d'.

Event Type: Error
Event Source: ASP.NET 2.0.50727.0
Event Category: None
Event ID: 1334
Date: 4/27/2009
Time: 12:22:20 PM
User: N/A
Computer:
Description:
An unhandled exception occurred and the process was terminated.

Application ID: /LM/W3SVC/1/Root/AutodeskDM/Services

Process ID: 7772

Exception: System.UnauthorizedAccessException

Message: Access to the path 'C:\Documents and Settings\All Users\Application
Data\Autodesk\VaultServer\Indexes\lucene-a32f9a237544b4b870cbdbeab05cf4c8-write.lock'
is denied.

StackTrace: at System.IO.__Error.WinIOError(Int32 errorCode, String
maybeFullPath)
at System.IO.File.Delete(String path)
at Lucene.Net.Store.FSDirectory.AnonymousClassLock.Release()
at Lucene.Net.Index.IndexWriter.Finalize()
---------------------------------------
Since the installer created 'C:\Documents and Settings\All Users\Application
Data\Autodesk\VaultServer\Indexes\lucene-a32f9a237544b4b870cbdbeab05cf4c8-write.lock'
how can it not have the correct permissions? The 'Autodesk Vault' has full
permissions for this folder.

Thanks, Mike

[Anonymous]

It is "AutodeskVault". The **** O.E. spell checker keeps seperating the
words.

"Paco Zhao (Autodesk)" wrote in message
news:6171436@discussion.autodesk.com...
Hello SMC,

I have one thing to confirm with you about this issue. That is please make
sure "AutodeskVault" has full permissions instead of "Autodesk Vault".

Sincerely,

Paco

"SMC" wrote in message
news:6171095@discussion.autodesk.com...
Since I upgraded my 2009 Vault, I have been receiving the following errors
about once a day:
---------------------------------------
Event Type: Warning
Event Source: W3SVC
Event Category: None
Event ID: 1009
Date: 4/27/2009
Time: 12:22:21 PM
User: N/A
Computer:
Description:
A process serving application pool '.Net2' terminated unexpectedly. The
process id was '7772'. The process exit code was '0xe0434f4d'.

Event Type: Error
Event Source: ASP.NET 2.0.50727.0
Event Category: None
Event ID: 1334
Date: 4/27/2009
Time: 12:22:20 PM
User: N/A
Computer:
Description:
An unhandled exception occurred and the process was terminated.

Application ID: /LM/W3SVC/1/Root/AutodeskDM/Services

Process ID: 7772

Exception: System.UnauthorizedAccessException

Message: Access to the path 'C:\Documents and Settings\All Users\Application
Data\Autodesk\VaultServer\Indexes\lucene-a32f9a237544b4b870cbdbeab05cf4c8-write.lock'
is denied.

StackTrace: at System.IO.__Error.WinIOError(Int32 errorCode, String
maybeFullPath)
at System.IO.File.Delete(String path)
at Lucene.Net.Store.FSDirectory.AnonymousClassLock.Release()
at Lucene.Net.Index.IndexWriter.Finalize()
---------------------------------------
Since the installer created 'C:\Documents and Settings\All Users\Application
Data\Autodesk\VaultServer\Indexes\lucene-a32f9a237544b4b870cbdbeab05cf4c8-write.lock'
how can it not have the correct permissions? The 'Autodesk Vault' has full
permissions for this folder.

Thanks, Mike

[Madhan_T]

Hi,



Thanks for the update. This error indicates that the installation had some issues. I have the following suggestions to resolve this. Please let me know if you still see this issue.

1. Please try a repair install

2. Also note that you need to log in as Administrator of the local machine while performing repair/reinstall?

3. It also might be a good idea to turn off anti-virus and UAC (if Vista) during the installation.

Regards,

Madhan

[Anonymous]

User is Administrator as it is installed on a SBS
2003 r1 prem. server.

The error is happening at the exact time my .net2
application pool is set to 'recycle worker processes...'

Mike

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dir=ltr>

<Madhan_T_Autodesk> wrote in message
href="news:6172516@discussion.autodesk.com">news:6172516@discussion.autodesk.com...

Hi,



Thanks for the update. This error indicates that the
installation had some issues. I have the following suggestions to resolve
this. Please let me know if you still see this
issue.

1. Please try a repair install

2. Also note that you need to log in as Administrator of the local
machine while performing repair/reinstall?

3. It also might be a good idea to turn off anti-virus and UAC (if
Vista) during the installation.

Regards,

Madhan

[Madhan_T]

Hi Mike,

Thanks for the quick update. I am not sure about setting up ".net2 application pool to 'recycle worker processes.". I will forward your comments to experts and get back to you.





Regards,

Madhan

[Anonymous]

Hello SMC,

The default Autodesk Vault user account is "AutodeskVault" which without
space between "Autodesk" and "Vault". Can you tell me what kind of OS you
are working on?

"SMC" wrote in message
news:6171619@discussion.autodesk.com...
Yes its "Autodesk Vault".

"Paco Zhao (Autodesk)" wrote in message
news:6171436@discussion.autodesk.com...
Hello SMC,

I have one thing to confirm with you about this issue. That is please make
sure "AutodeskVault" has full permissions instead of "Autodesk Vault".

Sincerely,

Paco

"SMC" wrote in message
news:6171095@discussion.autodesk.com...
Since I upgraded my 2009 Vault, I have been receiving the following errors
about once a day:
---------------------------------------
Event Type: Warning
Event Source: W3SVC
Event Category: None
Event ID: 1009
Date: 4/27/2009
Time: 12:22:21 PM
User: N/A
Computer:
Description:
A process serving application pool '.Net2' terminated unexpectedly. The
process id was '7772'. The process exit code was '0xe0434f4d'.

Event Type: Error
Event Source: ASP.NET 2.0.50727.0
Event Category: None
Event ID: 1334
Date: 4/27/2009
Time: 12:22:20 PM
User: N/A
Computer:
Description:
An unhandled exception occurred and the process was terminated.

Application ID: /LM/W3SVC/1/Root/AutodeskDM/Services

Process ID: 7772

Exception: System.UnauthorizedAccessException

Message: Access to the path 'C:\Documents and Settings\All Users\Application
Data\Autodesk\VaultServer\Indexes\lucene-a32f9a237544b4b870cbdbeab05cf4c8-write.lock'
is denied.

StackTrace: at System.IO.__Error.WinIOError(Int32 errorCode, String
maybeFullPath)
at System.IO.File.Delete(String path)
at Lucene.Net.Store.FSDirectory.AnonymousClassLock.Release()
at Lucene.Net.Index.IndexWriter.Finalize()
---------------------------------------
Since the installer created 'C:\Documents and Settings\All Users\Application
Data\Autodesk\VaultServer\Indexes\lucene-a32f9a237544b4b870cbdbeab05cf4c8-write.lock'
how can it not have the correct permissions? The 'Autodesk Vault' has full
permissions for this folder.

Thanks, Mike

[Anonymous]

Hi Mike,

I think you have identified the cause of the
problem. 'worker process recycling' is basically shutting down the web service
and restarting it. It seems that the shutdown code isn't handling releasing the
index file gracefully / correctly.

A couple questions: after the recycle / error, is
you server working correctly? Can you perform searches? If everything is working
correctly, this may be [while something we need to fix] more of a nuisance than
anything.

Paul Gunn

[Anonymous]

1. Of all the Application Pools on the SBS
server, only the Exchange server does not 'recycle'. I upgraded from ver. 9 of
the Vault and used this same Application Pool with no problems.

2. The vault appears to be working
fine.

3. Setting the .Net2 Application Pool to 'recycle'
every 30 minutes does not produce the error (at least for the few hours I tried
it). Only setting it to a period of 24 hours or more does (memory
leak?).

I'm going to set the Application Pool to 'recycle'
every hour and to see what happens over an extended period of time.

Thanks,

Mike

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dir=ltr>

"Paul Gunn" <
href="mailto:paul.no.spam.gunn@autodesk.com">paul.no.spam.gunn@autodesk.com>
wrote in message
href="news:6172677@discussion.autodesk.com">news:6172677@discussion.autodesk.com...

Hi Mike,

I think you have identified the cause of the
problem. 'worker process recycling' is basically shutting down the web service
and restarting it. It seems that the shutdown code isn't handling releasing
the index file gracefully / correctly.

A couple questions: after the recycle / error, is
you server working correctly? Can you perform searches? If everything is
working correctly, this may be [while something we need to fix] more of a
nuisance than anything.

face=Arial> 

Paul
Gunn

[Anonymous]

Thanks for the followup Mike,

I'm glad to hear that the error does not seem to be
affecting vault functionality.

Any information you can gather will be very helpful
to us in identifying and fixing the problem. We will continue to investigate
this on our side as well.

Paul

[Anonymous]

The 1 hour 'recycle' worked fine until 1:00am then
it errored out as usual. I have now turned off 'recycle' in the Appplication
Pool and will just let the system run to see what happens.

Mike

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dir=ltr>

"Paul Gunn" <
href="mailto:paul.no.spam.gunn@autodesk.com">paul.no.spam.gunn@autodesk.com>
wrote in message
href="news:6173722@discussion.autodesk.com">news:6173722@discussion.autodesk.com...

Thanks for the followup Mike,

I'm glad to hear that the error does not seem to
be affecting vault functionality.

Any information you can gather will be very
helpful to us in identifying and fixing the problem. We will continue to
investigate this on our side as well.

Paul

[Anonymous]

Hi Mike,

Is the error time consistently around 1:00? We do
perform nightly maintenance [optimization] on the search indexes at 1:00. The
error may be occurring because the optimization is in process.

Paul

[Anonymous]

I had that same thought and tried running the
'recycle' at 12:30pm and it still pruduced the error after 17 hours (the
schedule was set the previous evening).

The 'recycle' has been turned off for this
application pool and I have not seen any related errors (running for
about 18 hours now).

Mike

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dir=ltr>

"Paul Gunn" <
href="mailto:paul.no.spam.gunn@autodesk.com">paul.no.spam.gunn@autodesk.com>
wrote in message
href="news:6174837@discussion.autodesk.com">news:6174837@discussion.autodesk.com...

Hi Mike,

Is the error time consistently around 1:00? We do
perform nightly maintenance [optimization] on the search indexes at 1:00. The
error may be occurring because the optimization is in process.

Paul

[Anonymous]

The other thing that runs at 1:00 am is Exchange database Maintenance "ESEUTIL" you maybe able to modify the schedule, but it doesn't always adhere to the schedule.

[Anonymous]

I also found this advice on here, and SBS is a Domain Controller and Exchange server.
Re: Server Details
Posted: Apr 24, 2009 4:36 AM in response to: Toolish Reply

Hi There,

Ideally in a full production environment you would look at a stand alone, purpose built server (not a domain controller, exchange server etc) running with 4GB RAM, RAID 10 disk array, with a decent processor, Windows Server OS and full SQL.

However the Vault solution is scalable meaning that you can start out with the server on your local machine and the free version of SQL (Express). This will allow up to around 10 users and 4Gb of database size.

If you refer to the Vault readme file located on your install disks this will run through the minimum specs required to get you up and running.

Its advisable to contact your reseller for guidance on how best to set up the Vault and get some training.

Cheers,

Allan (Autodesk)

[Anonymous]

As I said before, I have tried different schedules
and Exchange database Maintenance "ESEUTIL" is not the problem. The act of
recycling is the issue.

Since I have turned off 'recycling in the
vault application pool, I have not had any other issues with vault
or my sbs server.

Mike

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<JohnDavis3822> wrote in message
href="news:6175287@discussion.autodesk.com">news:6175287@discussion.autodesk.com...

The
other thing that runs at 1:00 am is Exchange database Maintenance "ESEUTIL"
you maybe able to modify the schedule, but it doesn't always adhere to the
schedule.

[Anonymous]

Hi Mike,

Not sure if you are still following, but I do have
a theory on the cause of your error. I suspect that IIS may be doing the process
cleanup under at different user than the normal AutodeskVault user.

If you are interested in experimenting, could you
re-enable the process recycling and give all authenticated users 'delete'
permissions to the "'C:\Documents and
Settings\All Users\Application Data\Autodesk\VaultServer\Indexes" directory? I
think that would cause your recycling errors to go away.

Paul

[Anonymous]

I will try this before the week is
over.

Mike

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"Paul Gunn" <
href="mailto:paul.no.spam.gunn@autodesk.com">paul.no.spam.gunn@autodesk.com>
wrote in message
href="news:6185193@discussion.autodesk.com">news:6185193@discussion.autodesk.com...

Hi Mike,

Not sure if you are still following, but I do
have a theory on the cause of your error. I suspect that IIS may be doing the
process cleanup under at different user than the normal AutodeskVault
user.

If you are interested in experimenting, could you
re-enable the process recycling and give all authenticated users 'delete'
permissions to the "'C:\Documents and
Settings\All Users\Application Data\Autodesk\VaultServer\Indexes" directory? I
think that would cause your recycling errors to go away.

Paul

size=2> 

[Anonymous]

Since I made this change I have not seen the
error.

Thanks, Mike

style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">

"SMC" <
href="mailto:mmcelrath@embarqmail.com">mmcelrath@embarqmail.com> wrote
in message
href="news:6185643@discussion.autodesk.com">news:6185643@discussion.autodesk.com...

I will try this before the week is
over.

Mike

style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">

"Paul Gunn" <
href="mailto:paul.no.spam.gunn@autodesk.com">paul.no.spam.gunn@autodesk.com>
wrote in message
href="news:6185193@discussion.autodesk.com">news:6185193@discussion.autodesk.com...

Hi Mike,

Not sure if you are still following, but I do
have a theory on the cause of your error. I suspect that IIS may be doing
the process cleanup under at different user than the normal AutodeskVault
user.

If you are interested in experimenting, could
you re-enable the process recycling and give all authenticated users
'delete' permissions to the "
size=3>'C:\Documents and Settings\All Users\Application
Data\Autodesk\VaultServer\Indexes" directory? I think that would cause your
recycling errors to go away.

Paul

size=2>