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Unable to Get / Checkout Files

3 REPLIES 3
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Message 1 of 4
RobRidings2
421 Views, 3 Replies

Unable to Get / Checkout Files

Hi all,

We're having a problem on a number of machines when users try to open a file directly from Vault we recieve the following message regarding our project file:-

 

Error message.jpg

 

It can be simply ignored by clicking on "Close" but it is becoming annoying and I was wondering if anyone knew of a solution?


Cheers in adavance,


Rob

Inventor Pro 2021 Pro
Vault Pro 2021 Pro
Revit 2021
Navisworks Manage 2021
Windows 10 v1909, 64-bit
Intel i7-6700K @ 4.0GHz
64GB
Nvidia Quadro M4000
3 REPLIES 3
Message 2 of 4
Senthil_Kumar
in reply to: RobRidings2

Rob,

 

If you are in subscription please raise a ticket with Product support with Steps to Reproduce the issue or the Database to reproduce the issue. That will be helpful for the Development team to look into this issue.

 

Thanks!



Senthil Kumar
Development Manager,
Autodesk, Inc.


Be sure to check out the Vault Help!
Message 3 of 4
RobRidings2
in reply to: RobRidings2

Ok - will do

Thanks

Inventor Pro 2021 Pro
Vault Pro 2021 Pro
Revit 2021
Navisworks Manage 2021
Windows 10 v1909, 64-bit
Intel i7-6700K @ 4.0GHz
64GB
Nvidia Quadro M4000
Message 4 of 4
carstn
in reply to: RobRidings2

Hi

Did you get a solution for this problem?

Occurs on a daily basis in our firm.

 

/C

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