Vault General Discussion

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Valued Contributor
aparrow
Posts: 54
Registered: ‎10-01-2009
Message 1 of 9 (499 Views)

Unable to access Vault Error

499 Views, 8 Replies
03-03-2014 06:29 AM

So all of a sudden, none of my Inventor clients can access the Vault. I get a "Vault Workgroup 2014 (18.1.8.0) is not compatible with the Data Management Sever found on PC-1234".

 

No OS or software updates or patches have been installed over night. Both the Clients and Server are at Build 18.1.8.0 Update 1, 

 

What I have installed:

  • Inventor 2014 SP1 Update 2
  • Vault Workgroup SP1 (and Hotfixs DL21995541 &  DL22258964)

 

Any ideas? I'm stumped here.....

--
Inventor 2012 Certified Professional
Inventor Product Design Suite 2014 Ultimate / Vault Workgroup 2014
Dell T3500 - Xeon 3.20GHz / 24GB Ram / ATI FirePro V5900
Dell M6500 - Core i7 2.13GHz / 32GB Ram / Nvidia Quadro FX3800M
Contributor
m.mees
Posts: 16
Registered: ‎04-08-2013
Message 2 of 9 (486 Views)

Re: Unable to access Vault Error

03-03-2014 07:27 AM in reply to: aparrow

Hello,

 

have you tried an IISRESET on the server?

 

Regards.

Marco

Valued Contributor
aparrow
Posts: 54
Registered: ‎10-01-2009
Message 3 of 9 (479 Views)

Re: Unable to access Vault Error

03-03-2014 07:51 AM in reply to: m.mees

Yes I did do the IISRESET.

I'm installing Sp2 now to see if that changes anything.

 

Well ..... Installing SP2 did nothing except to change the error to say 18.2.2.0 Update 2.

--
Inventor 2012 Certified Professional
Inventor Product Design Suite 2014 Ultimate / Vault Workgroup 2014
Dell T3500 - Xeon 3.20GHz / 24GB Ram / ATI FirePro V5900
Dell M6500 - Core i7 2.13GHz / 32GB Ram / Nvidia Quadro FX3800M
Valued Contributor
aparrow
Posts: 54
Registered: ‎10-01-2009
Message 4 of 9 (474 Views)

Re: Unable to access Vault Error

03-03-2014 08:20 AM in reply to: aparrow

Now when I access the ADMS console and select Tools, Adminstration. I get the below error. Guess I will try an uninstall and reinstall path.

 

Vault Error.JPG

--
Inventor 2012 Certified Professional
Inventor Product Design Suite 2014 Ultimate / Vault Workgroup 2014
Dell T3500 - Xeon 3.20GHz / 24GB Ram / ATI FirePro V5900
Dell M6500 - Core i7 2.13GHz / 32GB Ram / Nvidia Quadro FX3800M
Product Support
r.smith1
Posts: 218
Registered: ‎01-19-2011
Message 5 of 9 (466 Views)

Re: Unable to access Vault Error

03-03-2014 09:48 AM in reply to: aparrow
Have you tried to restart your server?
Have you checked IIS to see if you can access it?
Go to your browser and enter localhost and see if the IIS splash screen appears. Go to localhost/AutodeskDM Does it appear or do you get an error? If so, what error do you see?


Ron Smith
Front Line Technical Support Specialist - Data Management
Autodesk, Inc.

http://help.autodesk.com/view/VAULT/2014/ENU/
http://crackingthevault.typepad.com/
http://underthehood-autodesk.typepad.com/
Valued Contributor
aparrow
Posts: 54
Registered: ‎10-01-2009
Message 6 of 9 (465 Views)

Re: Unable to access Vault Error

03-03-2014 09:54 AM in reply to: r.smith1

Come to find out...... our IT department decided to piggy back the corporate website on this machine, and in doing so they’ve screwed something up royally with IIS.

 

--
Inventor 2012 Certified Professional
Inventor Product Design Suite 2014 Ultimate / Vault Workgroup 2014
Dell T3500 - Xeon 3.20GHz / 24GB Ram / ATI FirePro V5900
Dell M6500 - Core i7 2.13GHz / 32GB Ram / Nvidia Quadro FX3800M
Product Support
r.smith1
Posts: 218
Registered: ‎01-19-2011
Message 7 of 9 (461 Views)

Re: Unable to access Vault Error

03-03-2014 10:16 AM in reply to: aparrow
There's good news if you want to have IT remove IIS and re-install it, to clear out what they might have changed. do the below steps. Otherwise they will need to back out all of the changes they made to IIS and set the Autodesk Vault pages back to their defaults.

If you choose to go the route to remove and re-install, they need to remove IIS and ;net from roles and features. then remove IIS from control panel.
Restart, then re-install IIS and .;net per the advanced configuration guide.
Reinstall .net from the Vault installer media.
Run the REINSTALL operation on ADMS (not the repair) to rebuild the default web sites for Vault.
Test.


Ron Smith
Front Line Technical Support Specialist - Data Management
Autodesk, Inc.

http://help.autodesk.com/view/VAULT/2014/ENU/
http://crackingthevault.typepad.com/
http://underthehood-autodesk.typepad.com/
Valued Contributor
aparrow
Posts: 54
Registered: ‎10-01-2009
Message 8 of 9 (452 Views)

Re: Unable to access Vault Error

03-03-2014 05:16 PM in reply to: aparrow

Update. I uninstalled IIS and Vault reinstalled both and am back up and working. 

 

Might as well install the Vault Basic now fix to resolve the CC issues we previously had. 

 

Thanks to all for the hints and suggestions.

 

--
Inventor 2012 Certified Professional
Inventor Product Design Suite 2014 Ultimate / Vault Workgroup 2014
Dell T3500 - Xeon 3.20GHz / 24GB Ram / ATI FirePro V5900
Dell M6500 - Core i7 2.13GHz / 32GB Ram / Nvidia Quadro FX3800M
New Member
ppalsson
Posts: 1
Registered: ‎09-24-2013
Message 9 of 9 (179 Views)

Re: Unable to access Vault Error

08-04-2014 01:13 AM in reply to: aparrow

I had the exact same problem. I tried to restart the service "SQL Server (Autodesk Vault) 'and do a' IISRESET / RESTART '. Then it worked afterwards. I still do not know why it occurred.

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