So all of a sudden, none of my Inventor clients can access the Vault. I get a "Vault Workgroup 2014 (18.1.8.0) is not compatible with the Data Management Sever found on PC-1234".
No OS or software updates or patches have been installed over night. Both the Clients and Server are at Build 18.1.8.0 Update 1,
What I have installed:
Any ideas? I'm stumped here.....
Solved! Go to Solution.
Solved by r.smith1. Go to Solution.
Yes I did do the IISRESET.
I'm installing Sp2 now to see if that changes anything.
Well ..... Installing SP2 did nothing except to change the error to say 18.2.2.0 Update 2.
Now when I access the ADMS console and select Tools, Adminstration. I get the below error. Guess I will try an uninstall and reinstall path.
Come to find out...... our IT department decided to piggy back the corporate website on this machine, and in doing so they’ve screwed something up royally with IIS.
Update. I uninstalled IIS and Vault reinstalled both and am back up and working.
Might as well install the Vault Basic now fix to resolve the CC issues we previously had.
Thanks to all for the hints and suggestions.
I had the exact same problem. I tried to restart the service "SQL Server (Autodesk Vault) 'and do a' IISRESET / RESTART '. Then it worked afterwards. I still do not know why it occurred.
While trying to access our company's Vault using Vault Basic 2014, I also recevied the pop-up message: "Vault Basic 2014 (18.2.2.0) is not compatible with the Data Management Server found on <our_server_name>." In my case though, it turned out to be a temporary, short-lived error. About 15 minutes after first receiving the error and not being able to log in, I tried logging in again and was able to use our Vault without issue. In checking our server's Event Logs (Windows Server 2008), I noticed that there was a 4-minute span in which 4 Error-level messages were logged (Source: "System.ServiceModel 4.0.0.0"). From what I could tell, these errors seemed to point to a momentary spike in server activity.
Excerpt from one of the Event Log messages:
"The service '/AutodeskDM/Services/InformationService.svc' cannot be activated due to an exception during compilation. The exception message is: Memory gates checking failed because the free memory (<some_number_of_bytes>) is less than 5% of total memory. As a result, the service will not be available for incoming requests. To resolve this, either reduce the load on the machine or adjust the value of minFreeMemoryPercentageToActivateService on the serviceHostingEnvironment config element."
Again, I did not change anything nor did I restart any services. It just started working again.