The new job processor service is not responding

[Anonymous]

Hi!

JobProcessor gives us an error: "The new job processor service is not responding"

What does it mean?

Thank you.

[Maxim-CADman77]

In order to update the thread - there is related article http://crackingthevault.typepad.com/crackingthevault/2014/02/job-processor-the-new-job-processor-ser... ...which in fact explains nothing 😞

As far as comments to it are closed ...  I wrote directly to article's author (Richard Rankin😞

"Some of our files (TER_Rec15_Al1_L5(X_X_X_X_X).iam which are configuration members of quite huge configuration factory) stuck with queue with error "The new job processor service is not responding" on a regular basis. Seems like system waits for result for some limited time (about hour and a half) and then mart job as faulty. At the same time system visualization is being created if “Update locally” command is executed (it takes about two hours but at least we get the result we expect). 

Could you please clarify if there is any timeout setting in Job Processor settings regarding this?"

...it was 3th May - no reaction yet...

[Anonymous]

I beleive the timeout settings you are looking for are saved in 

JobProcessor.exe.config 

in c:\program files\autodesk\autodesk vault xxxx\explorer

changing  the following timeout values worked for me (I added a 1 before each value?)

<!-- RequestSendTimeout (in minutes)-->
<add key="RequestSendTimeout" value="90" />
<!-- RequestReceiveTimeout (in minutes)-->
<add key="RequestReceiveTimeout" value="90" />
<!-- HostServiceSendTimeout (in minutes)-->
<add key="HostServiceSendTimeout" value="10" />
<!-- HostServiceReceiveTimeout timeout (in minutes)-->
<add key="HostServiceReceiveTimeout" value="90" />
<!-- PingTimeout timeout (in seconds)-->
<add key="PingTimeout" value="30" />