Something strange with Vault this morning

[wkoehn]

Hello all,

We have noticed several strange things with Vault today. First is files that were checked in last night but this morning all changes were lost and the last versions show a checkin date of a week ago. This same user had to attempt to check a file in several times today before a refresh would show it as checked in from the Vault explorer. On my machine when I log into Vault Client all the folder structure shows up but all folders are empty when in list view even after a refresh. If we change the view to small or large icons the parts show up. Also Inventor consistently crashes on my machine when I try to open from Vault.

Vault Basic 2014 server installed on Windows Server Standard 2012

Product Design Suites Premium and Ultimate 2013

Any ideas? Thanks in advance,

Wade

[cbenner]

Probably a way too obvious question, but have you tried a good old fashioned server reboot?

[wkoehn]

No I haven't. We just moved to Vault maybe a month ago and I'm pretty new to this IT and Cad admin stuff so you guys will have to bear with me. I will try to restart this server tonight. Is this a fairly common occurrence with Vault? Kind of discouraging when you lose 4 hrs of work... 

[olearya]

HI Wade,

There does seem to be something wrong here - although I am interested to see if rebooting the server did make any change to performance I would suggest having from your Autodesk reseller to come out and look at the set up, files not checking in or not appearing in your grid are not normal behaviors and you may have a bigger issue here.  

[wkoehn]

Hi,

We finally got around to installing PDS 2014 and all seems to be working as it should. I did restart the server also just in case.

Wade