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Serious Database erros with Vault Professional 2014

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Message 1 of 22
desidubajic
2472 Views, 21 Replies

Serious Database erros with Vault Professional 2014

A few weeks ago we upgraded from Vault professional 2013 to Vault professional 2014.

 

Since then we have been getting endless errors that end up with a user being locked out from editing claiming the item in question is locked for edit by him. After a timeout period the server releases the item.

 

This is ocurring with Item Cards and ECO's as well. A user could for instance click on an item and attempt to change its state, only to get locked out.

 

I understand in using ECO's that in some cases the ability to edit, update or change the state of something is blocked, the most common error (1387) indicates a Restriction. This is understandable, but why on earth is the item locked out for the next 20 minutes.

 

Since this started, we have upgraded SQL from 2008 to 2008 R2 (sp1). Defragged the database and re-indexed it. This did not help. I have researched and am aware that if something fails during a database transaction the record in question gets locked out. I'm just bewildered as to why mundane tasks such as changing the state of an item, or even editing a Bill of Materials only to fail and get locked out after making several changes.

 

We have had such errors in the past with Vault professional 2013 however nothing like we are having now. We just had three people locked out of the items they have been working with, within 5 minutes of one another.

 

Is anybody else having a similar problem? What might be at the root of this? We recently implemented new virus scanners, but I removed it from one of the machines and rebooted the computer, restarted Vault and still had an error occur while performing a simple manual update to an item card.

21 REPLIES 21
Message 21 of 22
Safeflight
in reply to: Maxim-CADman77

Hello everyone,

          I have very few if any locked item issues. The ADMS console does not work well with other programs, I even had to alter my off-site back-up schedule to cater to the needs of the Vault. Do you have any anti-virus or back-up services/processes running during working hours? If you do, try stopping those services and monitor the behavior of your Vault. Please let me the results of that.

 

Thanks!

Message 22 of 22
Safeflight
in reply to: Maxim-CADman77

Hello,

      This did not fix my problem, this was a band-aid. The support specialist I'm referencing is Ronald Smith and Autodesk monitors these dicussion and they marked it as solved.

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