Re-install causes Failed to acquire a license

[brett.hobbs]

Hi,

After installing Vault Professional 2014 and updating with SP1a, CU2, and SR1 when using the thinclient and Windows Authentication we would still get a login box. i read on Crackingthe Vault that a reinstall would fix this as it was due to the Vault installer setting up IIS rather than it being setup before hand. I did a reinstall of the main server (I also had 2 file servers setup and joined) and now when I try and login to the webclient and untick read only mode so I go in with a full license it get an error "Failed to acquire a license".

Looking in the Vault LicensingLog file I see this:

600 2014/02/21 19:17:06 Reason=Fatal error
600 2014/02/21 19:17:06 ComputerName=MOSCOW
600 2014/02/21 19:17:06 OS=6.2.9200.
600 2014/02/21 19:17:06 File=AdlmIntLicense.cpp,Line=590
600 2014/02/21 19:17:06 VendorID=6 [ADLMPIT]
600 2014/02/21 19:17:06 VendorError=12 [The root information in Product Information Table XML file is missing]
600 2014/02/21 19:17:06 Reason=Fatal error
600 2014/02/21 19:17:06 ComputerName=MOSCOW
600 2014/02/21 19:17:06 OS=6.2.9200.
600 2014/02/21 19:17:06 File=AdlmIntLicense.cpp,Line=591
600 2014/02/21 19:17:06 AdlmIntError=25 [The product key was not found]

for ever attempt I have tried to login. I have tried all the IP address and 127.0.0.1 and localhost changes to licpath.lic file as well as this article: http://forums.autodesk.com/t5/Installation-Licensing/Autodesk-Vault-File-Server-taking-mulitple-lice...

Any ideas before I rebuild all 3 servers from scratch again?

Also any one have an idea on why the authentication username and password box still pops up after selecting Windows Authentication and tryign to login?

[ihayesjr]

Did you install Vault Office on the server?

[brett.hobbs]

No Just The Vault Professional Server option.

[brett.hobbs]

Here is a screenshot of the installer screen (I don't see an office server option)

[brett.hobbs · Accepted solution]

Found info here showing that this is Vault Office only option.

http://forums.autodesk.com/t5/Vault-General/Vault-Office-License/td-p/3451288