Office 2010 32bit Vault 2014 Ribbon empty after installation

[jmkim]

Hi.

Using a windows 7 x64 computer with ms office 2010 (32bit) installed the following error occurs:

I uninstalled Product Design Suite Ulitimate 2014  including Vault Basic Client 2014. Also installed the latest 2 vault service pack

After launching any office 2010 product (word, excel, outlook) it shows an empty Vault Ribbon Group. Even the Headline of the ribbon group is not displayed. The button inside the vault ribbon are there but not shown as icon. Its all only clean grey buttons. Some buttons can be pressed and work even fine, some not.

ready tried many times to uninstall and reinstall office addin feature from Vault-Client-Installation (also with different local Admin-Users),

I cleaned registry and program and local appdata folders from previous vault client and  addin files/folders. I also tried with and without vault client hotfixes. But the error is still there ...

Reference Attachment File : disappear office 2010 32bit ribon.zip