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Contributor
BL4849
Posts: 24
Registered: ‎10-15-2010
Message 11 of 99 (1,271 Views)

Re: New Hotfixes Available

05-16-2012 11:24 PM in reply to: jeremy.lambert

Since there a lots of different hotfixes, patches will Autodesk recompile a fresh install of the Vault 2012?  

*Expert Elite*
CelticDesignServices
Posts: 514
Registered: ‎11-29-2011
Message 12 of 99 (1,268 Views)

Re: New Hotfixes Available

05-17-2012 03:24 PM in reply to: jeremy.lambert

Can someone clarify something for me on these?

 

Does the hotfix for 2012 actually fix the issue with Purge or does it simply disable the Purge command until a real fix is created?

 

 

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Employee
olearya
Posts: 657
Registered: ‎08-14-2008
Message 13 of 99 (1,263 Views)

Re: New Hotfixes Available

05-17-2012 03:38 PM in reply to: CelticDesignServices

Hey JIm,

 

Please see details in the thread - I will contact you directly to discuss your specific filestore issues and perhaps look at migrating to ADMS 2013 to address this.



Allan
Product Manager
Autodesk, Inc.
Distinguished Contributor
bstewart
Posts: 115
Registered: ‎09-24-2008
Message 14 of 99 (1,248 Views)

Re: New Hotfixes Available

05-18-2012 07:02 AM in reply to: CelticDesignServices

CelticDesignServices wrote:

Can someone clarify something for me on these?

 

Does the hotfix for 2012 actually fix the issue with Purge or does it simply disable the Purge command until a real fix is created?


I'd also like the answer to this question.

Thanks.

Bob

____________________________________________________
Product Design Suite Ultimate 2014 | Vault Basic 2014 (SP1)
Dell Precision M6600 | Intel i7-2820QM - 16GB
nVIDIA Quadro 4000M | Windows 7/64 Pro
Member
bob.wiley
Posts: 5
Registered: ‎06-22-2007
Message 15 of 99 (1,253 Views)

Re: New Hotfixes Available

05-18-2012 07:14 AM in reply to: CelticDesignServices

Purging is completely disabled for the moment.





I turned in a support request to clarify this question. At first they didn't want to answer, just referring me back to this thread. But they finally responded: "The hotfix was to temporarily disable the purge command..."

 

I was trying to get all files in the vault in a completely updated state and purged before upgrading to 2013. Not sure if I should continue anyway or wait.

 

rant

Disabled purging won't cause any kind of immediate problems but the filestore will grow uncontrollable before too long. In the meantime at least we know what’s going on and we won’t be beating our heads against the wall. As with all bugs in the software: It’s a huge and complicated set of programs. It’s never going to be perfect. However it would be very helpful if Autodesk could just give us a little feedback. Like, “yes we recognize there is a problem” and “we are/aren’t working on it”.

 

It would have saved me hours trying to get a simple purge to work if they had just said in plain english, "this hotfix disables purging". How hard is that!

/rant

Bob Wiley

Inventor 2012 SP-1
Acad 2012 SP-1
Vault 2012 Update 1 Hotfix DL18480860
Windows 7 Pro 64-bit SP-1
Quad core Xeon 2.26GHz 12 GB
Quadro 4000, 7936 Mb, driver 8.17.12.6570 (265.70), Dual Monitors
SpacePilot Pro, driver 3.3.107.0
Employee
olearya
Posts: 657
Registered: ‎08-14-2008
Message 16 of 99 (1,251 Views)

Re: New Hotfixes Available

05-18-2012 07:17 AM in reply to: bob.wiley

Hi Bob,

 

Please see the initial post on this thread - apologies if this was not clear:

 

"While we work to resolve this issue, we recommend that our customers discontinue use of the Purge command, and have included technology within the latest hotfix that restricts and reduces the impact of the Purge command."

 

As suggested please continue to montotor the thread for further updates on the purge command and any additional fixes.

 

I hope this helps



Allan
Product Manager
Autodesk, Inc.
Distinguished Contributor
bstewart
Posts: 115
Registered: ‎09-24-2008
Message 17 of 99 (1,235 Views)

Re: New Hotfixes Available

05-18-2012 07:29 AM in reply to: olearya

Thanks for the info Allan.  We're coming up to the 3-month mark since the original post.  Any guess as to when the purge issue is going to be fixed?

 

____________________________________________________
Product Design Suite Ultimate 2014 | Vault Basic 2014 (SP1)
Dell Precision M6600 | Intel i7-2820QM - 16GB
nVIDIA Quadro 4000M | Windows 7/64 Pro
Contributor
BL4849
Posts: 24
Registered: ‎10-15-2010
Message 18 of 99 (1,222 Views)

Re: New Hotfixes Available

05-20-2012 11:29 PM in reply to: jeremy.lambert

jeremy.lambert wrote:

That is a typo in the readme.  The update applies to versions containing document management functionality (i.e. Vault Workgroup, Vault Collaboration and Vault Professional).

 

This update does not apply to basic Vault.  I'll correct the typo.

 

Regards,

John Huber
Engineering Escalation Team
Autodesk, Inc.



I am using Vault Basic and the "Patch" has disabled purging.
Employee
JohnHuber
Posts: 21
Registered: ‎08-05-2005
Message 19 of 99 (1,196 Views)

Re: New Hotfixes Available

05-21-2012 10:51 AM in reply to: BL4849

BL4849 (and All),

 

The "Purge" hotfixes apply to all Vault products including Vault Basic (per the links in the original post).

 

In response to Alex' query about "Hotfix - DWF Creation (DL18963992)", I posted "That is a typo in the readme.  The update applies to versions containing document management functionality (i.e. Vault Workgroup, Vault Collaboration and Vault Professional)."  This hotfix does not apply to Vault Basic.

 

With respect to "recompile a fresh install"...that would be done in the context of a service pack.  We periodically schedule these depending upon technical need.

 

Regards,

John Huber
Engineering Escalation Team
Autodesk, Inc.
Employee
JohnHuber
Posts: 21
Registered: ‎08-05-2005
Message 20 of 99 (1,156 Views)

Re: New Hotfixes Available

05-30-2012 01:27 PM in reply to: JohnHuber

All,

 

We just posted hotfixes for the 2012 and 2013 Vault releases that provide a fix for Job Processor.

 

  • 2012 - DL19383899, fixed memory leak and adds large address awareness
  • 2013 - DL19384471, fixed memory leak

A similar hotfix for 2011 is in progress.  While these do not address all of the Job Processor issues, it should help to alleviate some of the errors encountered.

 

Regards,

John Huber
Engineering Escalation Team
Autodesk, Inc.
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