Memory gates checking failed

[huanggy]

Hi, Dear All,

We upgrade Vault Professional 2012 to Vault 2014, but faied with the following error message on the server.

WebHost failed to process a request.  Sender Information: System.ServiceModel.ServiceHostingEnvironment+HostingManager/6451435  Exception: System.ServiceModel.ServiceActivationException: The service '/AutodeskDM/Services/InformationService.svc' cannot be activated due to an exception during compilation.  The exception message is: Memory gates checking failed because the free memory (301678592 bytes) is less than 5% of total memory.  As a result, the service will not be available for incoming requests.  To resolve this, either reduce the load on the machine or adjust the value of minFreeMemoryPercentageToActivateService on the serviceHostingEnvironment config element.. ---> 

On the Vault client, the error message that it's not compatible with the server.

But if we re-started the server, it's ok. but the next day the same problem message will appeard.

the system is: Windows 2008 Server 64bit, 8GB Memory. only SQL 2008 R2 and Vault profesional server installed.

Thanks for any inputs.

Gengyun

[rw_GHamilton]

I just turned in a support request for the same problem.

[paul.gunn]

Hi,

We have seen this once recently. The solution mentioned in the error message does solve the issue. i.e. modification of the following line in ..\web\services\web.config to eliminate the free memory percentage :

<serviceHostingEnvironment aspNetCompatibilityEnabled="true" minFreeMemoryPercentageToActivateService="0" />

Based on our testing this made the problem go away.

Paul Gunn

[huanggy]

We limited the SQL server can used memory to 2G, and solve this problem.

Thanks!

Gengyun