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Markup & Measure toolbar missing in Vault preview

16 REPLIES 16
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Message 1 of 17
VinceBalge
6132 Views, 16 Replies

Markup & Measure toolbar missing in Vault preview

The Markup Toolbar has disappeared on some workstations but not all.

After migrating to 2014 some strange behavior has started.

When I first installed VP2014 & IV2014 everything seamed to work fine. After migrating the rest of the group some people commented that they couldn't see the Markup Toolbar when using the ECO process to review files.

normaltoolbar.png is what I would expect to see as the toolbar

Everthing worked and I could create markups Then I got this error. 

preview handler.PNG

Now Toolbar is missing.

toolbar missing markup.PNG what I see now for the toolbar

 

I've witnessed this on serveral machines including my own. I've uninstalled DesignReview & Trueview then reinstalled from the Autodesk website without solving the issue.

 

If I open DesignReview by it's self the Markup toolbar is there.

 

Vault Pro 2014 with SP1

Inventor PDSU 2014

 

Vince

Tags (1)
16 REPLIES 16
Message 2 of 17
ihayesjr
in reply to: VinceBalge

Try starting the Vault client as an Administrator.  Right click on the Vault client short-cut and select "Run as Administrator" and see if the toolbar appears.




Irvin Hayes Jr
Sr. Product Manager
Autodesk, Inc.

Vault - Under the Hood Blog
Message 3 of 17
VinceBalge
in reply to: ihayesjr

Thanks for the reply;

 

I've logged into Vault client as administrator with the same results.

I then logged on to computer as administrator & the Vault Client as administrator with same result.

I've done a repair of the Vault installation from the control panel & re-installed SP1, still no Markup Toolbar.

 

Vince

Message 4 of 17
mbodnar
in reply to: VinceBalge

Hi

 

I am experincing the same issue here. Vault Pro 2014 + SP1 on Windows 8. Design Review 2013, and Inventor 2014 + Update 2.

 

I tried a repair and re-install of Vault client, Design Review and True View

Mark Up tools come up when opening full version of Design Review but DO NOT come up in the ECO window under files tab, preview

 

 

Max

Message 5 of 17
msd_inouem
in reply to: mbodnar

Hi VINCEBALGE4109,

 

Are you running VP 2014 SP1 on Windows 8?

I can reproduce it on Windows 8, not Windows 7.

 

 

mbodnar

 

Can you test on Windows 7?

 

Regards,



Makoto Inoue
Message 6 of 17
VinceBalge
in reply to: msd_inouem

Server is running on Windows Server 2008 R2 Standard

Clients are all running Windows 7 SP1 64bit

 

Vault Pro has SP1 installed.

 

Vince

Message 7 of 17
mbodnar
in reply to: VinceBalge

Hi

 

On windows 7 here toolbars appear OK. I have only noticed it dissapear on Window 8

 

Max

Message 8 of 17
Duckjae_Lee
in reply to: VinceBalge

Hi,

My system also shows me almost same symptoms.

But i use windows7.

Markup menu error.png

Sys info...

Windows 7 Enterprise K service Pack1 / 64bit

Vault Pro 2014 SP1 (Build 18.1.8.0)

AutoCAD M 2014

 

Is there any solution for me, or is there any vault option to display the menu?

 

Thanks and regards,

Jerry

Message 9 of 17
msd_inouem
in reply to: VinceBalge

Hi,

 

Exit all application, and please run repaire installation for Autodesk Design Review 2013.

How about toolbar?

 

Makoto



Makoto Inoue
Message 10 of 17
Duckjae_Lee
in reply to: VinceBalge

Hi Makoto,

Thank you for your reply.

I did it with your advise, but same.

 

Thanks,

Jerry

Message 11 of 17
mbodnar
in reply to: VinceBalge

Hi Makoto

 

Same here, a repair or/and un-install/re-install of Design Review 2013 makes no difference on Windows 8

 

Max

Message 12 of 17
VinceBalge
in reply to: VinceBalge

Has anyone come up with the solution to this. We're still seeing this behavior.

I'm setting existing user up with new computer. When I installed Vault & Design Review as the administrator everything works a you would expect.

When the user logs in the markup toolbar is missing. If they go back to their old computer toolbar is there.

The solution put forward was to delete the VaultCommon, Productstream and Autodesk Vault Professional 2014 folders from AppData in their user profile.

That does nothing for the problem. I've also tried deleting anything that looks like it could be related to Design Review from the users profile in AppData.

If I have the User log in to my own computer the toolbar is missing. I works correctly when I'm logged into my own computer.

It has to be something in the users profile or the registry, but I can't locate it. We're not using roaming profiles.

 

Vault 2014 Pro Build 18.100.12.0 Subscription Release 1

Design Review 2013

PDSP 2014

 

Vince Balge

Tags (1)
Message 13 of 17
pcetnar
in reply to: mbodnar

Two of my customers are currently experiencing this issue as well (both 25+ seats of Vault Pro).  I logged a case with Autodesk a few months ago and received a response that it was sent to the development team.  I hope a fix is released soon as the ECO tools were a primary reason they upgraded to Pro.

 

Thanks,

 

Paul

Message 14 of 17
bharath.kumar99
in reply to: pcetnar

Hi All - We've identified a root registry key responsible for showing up the Markup components, the markup tool( but the ADR in general) relies on one of the core microsoft component "Preview Handler Surrogate Host".

 

Please grant full permission to the user/group on the key "HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node", the subkeys underneath controls the visibility of the Markup component.



Bharath Kumar
Message 15 of 17

Thank You! that fixed the problem.

 

Vince

Message 16 of 17
pcetnar
in reply to: bharath.kumar99

Unfortunately these steps didn't fix the solution for my customer.  Would you happen to know of any other culprits that could be causing their ECO toolbars to be missing?

 

Thanks,

 

Paul Cetnar

Message 17 of 17
VinceBalge
in reply to: pcetnar

Hi Paul;

The only other thing that seemed to affect the markup toolbar is user accounts and permissions.

I've listed all the things I tried before the wow6432 fix here.
http://forums.autodesk.com/t5/Vault-General/Change-Order-Markup-tool-missing/td-p/4385980/page/2

Vince Balge
Senior Specialist - CAD Systems
ATCO Emissions Management
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