Vault General Discussion

Vault General Discussion

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Active Member
rfletcher
Posts: 16
Registered: ‎03-29-2007
Message 1 of 8 (516 Views)

Managing Ownership on Replicated Server

516 Views, 7 Replies
01-03-2013 04:14 PM

We have 2 office locations with our SQL server in our main office location.

 

When files are owned by our second location (satellite office) our main office is not able to obstain ownership. The users get an error that say "No site in workgroup 'VAULT\AUTODESKVAULT' could transfer ownership."

 

The only way for the main office to get ownership again is if a use in the satellite office changes the ownership to the main server. 

 

Note: The satellite vault server was set up a year ago, but users only started accessing data on it 2 months ago. Currently users in the satellite are logging into the main office server to check-in/check-out files until we figure out this ownership issue.

 

Any help you can provide would be greatly appreciated.

Product Support
r.smith1
Posts: 215
Registered: ‎01-19-2011
Message 2 of 8 (493 Views)

Re: Managing Ownership on Replicated Server

01-07-2013 09:37 AM in reply to: rfletcher

Hi rfletcher

Can you tell us what Vault release is in use at your company currently?



Ron Smith
Front Line Technical Support Specialist - Data Management
Autodesk, Inc.

http://help.autodesk.com/view/VAULT/2014/ENU/
http://crackingthevault.typepad.com/
http://underthehood-autodesk.typepad.com/
Active Member
rfletcher
Posts: 16
Registered: ‎03-29-2007
Message 3 of 8 (486 Views)

Re: Managing Ownership on Replicated Server

01-07-2013 01:08 PM in reply to: r.smith1

2012 Collaboration.  

 

We are actually upgrading to 2013 Professional tomorrow. I'm not sure if this issue will persist after the upgrade, but I will post to the discussion in a couple of days once I have a chance to test everything.

Product Support
r.smith1
Posts: 215
Registered: ‎01-19-2011
Message 4 of 8 (481 Views)

Re: Managing Ownership on Replicated Server

01-07-2013 01:51 PM in reply to: rfletcher

Thank you for your reply. 

 

If you have sites A and B, where site A controls the file in 2012, and you wish to use the file in site B, you must manage ownership of the file from B site if the ownership has expired. 

If your user at site A took ownership for a long period, and users at site B wish to take ownership, then they will need to relinquish site ownership from A and give it to B. 

 

In 2013, this is done automatically. 



Ron Smith
Front Line Technical Support Specialist - Data Management
Autodesk, Inc.

http://help.autodesk.com/view/VAULT/2014/ENU/
http://crackingthevault.typepad.com/
http://underthehood-autodesk.typepad.com/
Valued Mentor
MaximUdod
Posts: 544
Registered: ‎01-14-2010
Message 5 of 8 (394 Views)

Re: Managing Ownership on Replicated Server

05-07-2013 12:24 AM in reply to: rfletcher

Are those couple days over yet?

Do you still suffer the issue within Vault13?

Active Member
rfletcher
Posts: 16
Registered: ‎03-29-2007
Message 6 of 8 (384 Views)

Re: Managing Ownership on Replicated Server

05-07-2013 10:22 AM in reply to: MaximUdod

We no longer have this issue. It was resolved by our reseller when we upgraded to 2013 Professional. It was a problem with how our servers were set up. 

Valued Mentor
MaximUdod
Posts: 544
Registered: ‎01-14-2010
Message 7 of 8 (380 Views)

Re: Managing Ownership on Replicated Server

05-07-2013 01:05 PM in reply to: rfletcher
That's pity. No workaround to share.
Active Member
rfletcher
Posts: 16
Registered: ‎03-29-2007
Message 8 of 8 (377 Views)

Re: Managing Ownership on Replicated Server

05-07-2013 01:25 PM in reply to: MaximUdod

With a response like that I shouldn't even reply. You should learn to ask in a more polite way. 

 

The issue was with our servers talking to each other. When the request would come from A or B server to the other it looked like a request from outside of our network. Our IT department had a filter on outside requests to those server, so the access was denied.

 

More or less it was a firewall issue.

 

Hope that helps.

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