Login through VPN

[wesbird]

Hi

  I just install a Vault on my co-worker's machine and ask her to test from home. She got this error message: 

"Vault Professional 2014 could not find the Data Management Services on ... "

  I think VPN could be the reason. I'm not good at Network, anybody know how to troubleshooting it, I really appreciate it. 

Thank you 

Wes

[tmoney2007]

See if she can ping the vault through VPN.

Have her open a command prompt (start button + type "cmd" press enter)

In the window type "ping <vault server name>"

[wesbird]

Thanks, I will test that.