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Locking the Screen with the Job Processor Running Produces Heidi driver error

2 REPLIES 2
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Message 1 of 3
Bill.Schmid
320 Views, 2 Replies

Locking the Screen with the Job Processor Running Produces Heidi driver error

When we have a lot of Vault activity, I leave my computer running over night with the Job Processor running to create visualizations.  I just lock the screen before I leave.

 

I've found that if the Job Processor is actually processing a drawing when I lock the screen, it gives me the famous "the configured heidi driver cannot be loaded" error and the Job Processor stops processing until I click on the Job Processor.  So it sort of negates the whole point of leaving it running over night.  It's very repeatable.

 

I could disable my screen saver and just turn off my monitors instead of locking the screen, but the excuse "I didn't think anyone would do anything" doesn't sound like a good one.

 

Has anyone seen this?  Does anyone know of a solution?

2 REPLIES 2
Message 2 of 3
herrerh
in reply to: Bill.Schmid

If you turn off the screen saver completely, lock the machine and turn off the monitor, does the Heidi driver error reoccur?

 

 



Hywell Herrero
Data Management Support Specialist
Product Support
Autodesk, Inc.
Message 3 of 3
Bill.Schmid
in reply to: herrerh

Set screen saver to none.  Locked computer.  Left monitor on.  Unlocked computer.

 

Heidi Module Load Error

The configured Heidi driver cannot be loaded.  Switching to default software driver.

 

So no, it didn't make any difference having the screen saver disabled.

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