Locked out of Autodesk Vault 2008 after server reboot

[Grawlfang]

We had applied server updates (2 months ago) to our server did a reboot and have not been able to access the vault through local management console or from client side since. I have ensured all services are started and pulled the admin user name and password from our spreadsheet but nothing. I was told that our past administrator had the same issue once before and was able to get in but he left no notes on this (contacted him but he doesn't remember what he did) and our support for this product has expired but we have our plant drawings that need extraction still.

Any help in this matter would be greatly apprciated.

Kevin

[Andy.Spivey]

Kevin,

To clarify, you are unable to log into vault?  Or you have lost the vault administrator password?

[Grawlfang]

Currently not able to login to vault. I have tried using the documented password and that is not working and I talked with the last server admin and he said he didn't change the password. There was some proccess he had to do last time to get back in and he could not remember what it was. One of our autocad managers here thought it was some type of backup/restore, but if I can not login I can not run that 🙂 (but he is just guessing he is not sure what the admin did last time either).

It appears all services are running and I have restarted them all, but is tehre maybe a sequence that they need to be started in?

[Andy.Spivey]

Kevin,

No - no specific sequence required.

By the sounds of it, you have just lost the password.  Are you able to login to the vault with any of your other vault user's?

Can you post your vlog and console log for review?

[Grawlfang]

No currently no user login is working. I will try to locate the logs.

[Grawlfang]

oh and while sarching for the logs I saw it is vault 2009 not 2008. Also I don't see a successful login or operation since Jan 2011 so it has been down longer than teh user stated.

Console log:

8/26/2011 1:42:24 PM ==================================================================
8/26/2011 1:42:24 PM Logging initiated: Core server version 14.0.63.100
8/26/2011 1:42:24 PM ==================================================================
8/26/2011 1:42:24 PM Loading service extensions 'C:\Program Files\Autodesk\ADMS Manufacturing 2010\Server\VaultScripts\ServiceExtensions.xml'.
8/26/2011 1:42:43 PM Checking if a migration is necessary.
8/26/2011 1:42:46 PM The user name and/or password appears to be invalid; please try again.
8/26/2011 1:42:52 PM The user name and/or password appears to be invalid; please try again.
8/26/2011 1:44:19 PM The user name and/or password appears to be invalid; please try again.
8/26/2011 1:44:43 PM The user name and/or password appears to be invalid; please try again.
8/26/2011 1:44:50 PM The user name and/or password appears to be invalid; please try again.
8/26/2011 1:45:19 PM The user name and/or password appears to be invalid; please try again.

VLog:

8/26/2011 12:00:47 AM ==================================================================
8/26/2011 12:00:47 AM Logging initiated: Core server version 14.0.63.100
8/26/2011 12:00:47 AM ==================================================================
8/26/2011 12:00:47 AM Begin executing event Autodesk.Effectivity.Update at 8/26/2011 12:00:47 AM
8/26/2011 12:00:47 AM End executing event Autodesk.Effectivity.Update at 8/26/2011 12:00:47 AM
8/26/2011 1:00:47 AM Begin executing event Autodesk.Effectivity.Update at 8/26/2011 1:00:47 AM
8/26/2011 1:00:47 AM Begin executing event Autodesk.Index.Optimize at 8/26/2011 1:00:47 AM
8/26/2011 1:00:47 AM End executing event Autodesk.Index.Optimize at 8/26/2011 1:00:47 AM
8/26/2011 1:00:47 AM End executing event Autodesk.Effectivity.Update at 8/26/2011 1:00:47 AM
8/26/2011 2:00:47 AM Begin executing event Autodesk.Effectivity.Update at 8/26/2011 2:00:47 AM
8/26/2011 2:00:47 AM Begin executing event Autodesk.Filestore.Vacuum at 8/26/2011 2:00:47 AM
8/26/2011 2:00:47 AM End executing event Autodesk.Effectivity.Update at 8/26/2011 2:00:47 AM
8/26/2011 2:02:15 AM End executing event Autodesk.Filestore.Vacuum at 8/26/2011 2:02:15 AM
8/26/2011 2:07:56 AM Loading service extensions 'C:\Program Files\Autodesk\ADMS Manufacturing 2010\Server\VaultScripts\ServiceExtensions.xml'.
8/26/2011 2:08:50 AM ==================================================================
8/26/2011 2:08:50 AM Logging initiated: Core server version 14.0.63.100
8/26/2011 2:08:50 AM ==================================================================
8/26/2011 2:08:50 AM Initialized licensing for product/version Autodesk Vault Manufacturing 2010/2010.0.0.F, product-key(569B1).
8/26/2011 2:08:50 AM Loading service extensions 'C:\Program Files\Autodesk\ADMS Manufacturing 2010\Server\VaultScripts\ServiceExtensions.xml'.
8/26/2011 3:00:55 AM Begin executing event Autodesk.Lock.Vacuum at 8/26/2011 3:00:55 AM
8/26/2011 3:00:55 AM Begin executing event Autodesk.Effectivity.Update at 8/26/2011 3:00:55 AM
8/26/2011 3:00:56 AM End executing event Autodesk.Effectivity.Update at 8/26/2011 3:00:56 AM
8/26/2011 3:00:57 AM End executing event Autodesk.Lock.Vacuum at 8/26/2011 3:00:57 AM
8/26/2011 4:00:56 AM Begin executing event Autodesk.Database.Statistics at 8/26/2011 4:00:56 AM
8/26/2011 4:00:56 AM Begin executing event Autodesk.Effectivity.Update at 8/26/2011 4:00:56 AM
8/26/2011 4:00:56 AM End executing event Autodesk.Effectivity.Update at 8/26/2011 4:00:56 AM
8/26/2011 4:06:00 AM End executing event Autodesk.Database.Statistics at 8/26/2011 4:06:00 AM
8/26/2011 5:00:56 AM Begin executing event Autodesk.Effectivity.Update at 8/26/2011 5:00:56 AM
8/26/2011 5:00:56 AM End executing event Autodesk.Effectivity.Update at 8/26/2011 5:00:56 AM
8/26/2011 6:00:56 AM Begin executing event Autodesk.Effectivity.Update at 8/26/2011 6:00:56 AM
8/26/2011 6:00:56 AM End executing event Autodesk.Effectivity.Update at 8/26/2011 6:00:56 AM
8/26/2011 7:00:56 AM Begin executing event Autodesk.Effectivity.Update at 8/26/2011 7:00:56 AM
8/26/2011 7:00:56 AM End executing event Autodesk.Effectivity.Update at 8/26/2011 7:00:56 AM
8/26/2011 8:00:56 AM Begin executing event Autodesk.Effectivity.Update at 8/26/2011 8:00:56 AM
8/26/2011 8:00:56 AM End executing event Autodesk.Effectivity.Update at 8/26/2011 8:00:56 AM
8/26/2011 9:00:56 AM Begin executing event Autodesk.Effectivity.Update at 8/26/2011 9:00:56 AM
8/26/2011 9:00:56 AM End executing event Autodesk.Effectivity.Update at 8/26/2011 9:00:56 AM
8/26/2011 10:00:56 AM Begin executing event Autodesk.Effectivity.Update at 8/26/2011 10:00:56 AM
8/26/2011 10:00:56 AM End executing event Autodesk.Effectivity.Update at 8/26/2011 10:00:56 AM
8/26/2011 11:00:56 AM Begin executing event Autodesk.Effectivity.Update at 8/26/2011 11:00:56 AM
8/26/2011 11:00:56 AM End executing event Autodesk.Effectivity.Update at 8/26/2011 11:00:56 AM
8/26/2011 12:00:56 PM Begin executing event Autodesk.Effectivity.Update at 8/26/2011 12:00:56 PM
8/26/2011 12:00:56 PM End executing event Autodesk.Effectivity.Update at 8/26/2011 12:00:56 PM
8/26/2011 1:00:57 PM Begin executing event Autodesk.Effectivity.Update at 8/26/2011 1:00:57 PM
8/26/2011 1:00:57 PM End executing event Autodesk.Effectivity.Update at 8/26/2011 1:00:57 PM
8/26/2011 2:00:57 PM Begin executing event Autodesk.Effectivity.Update at 8/26/2011 2:00:57 PM
8/26/2011 2:00:57 PM End executing event Autodesk.Effectivity.Update at 8/26/2011 2:00:57 PM
8/26/2011 3:00:57 PM Begin executing event Autodesk.Effectivity.Update at 8/26/2011 3:00:57 PM
8/26/2011 3:00:57 PM End executing event Autodesk.Effectivity.Update at 8/26/2011 3:00:57 PM
8/26/2011 4:00:57 PM Begin executing event Autodesk.Effectivity.Update at 8/26/2011 4:00:57 PM
8/26/2011 4:00:57 PM End executing event Autodesk.Effectivity.Update at 8/26/2011 4:00:57 PM

[Grawlfang]

I need to head out and work on another issue, but I saw some errors in some older vlogs I will post them tomorrow and keep this open for discussion,

[Andy.Spivey]

Kevin,

Is it asking for the impersonation user?  (can you take a screen shot?)

If so, you can obtain that information from the web.config file from the line starting with:

 <identity impersonate="true"

[Grawlfang]

server login screen (default and spreadsheet password not working)

[Grawlfang]

1/20/2011 6:04:42 PM ==================================================================
1/20/2011 6:04:42 PM Logging initiated: Core server version 14.0.63.100
1/20/2011 6:04:42 PM ==================================================================
1/20/2011 6:04:42 PM Loading service extensions 'C:\Program Files\Autodesk\ADMS Manufacturing 2010\Server\VaultScripts\ServiceExtensions.xml'.
1/20/2011 6:04:53 PM 
1/20/2011 6:04:53 PM -Obackup -B"C:\Backup\Vault\A" -VU[username] -VP[password] -S
1/20/2011 6:04:57 PM ==================================================================
1/20/2011 6:04:57 PM BACKUP PROGRESS: The server console is currently in the process of backing up a database set. Please wait...
1/20/2011 6:04:57 PM ==================================================================
1/20/2011 6:07:34 PM Backing Up Databases... 0/15
1/20/2011 6:10:09 PM Backing Up Databases... 1/15
1/20/2011 6:10:10 PM Backing Up Databases... 2/15
1/20/2011 6:10:33 PM Backing Up Databases... 3/15
1/20/2011 8:29:59 PM Backing Up Databases... 4/15
1/20/2011 8:30:40 PM Backing Up Databases... 5/15
1/20/2011 8:30:54 PM Backing Up Databases... 6/15
1/20/2011 8:31:03 PM Backing Up Databases... 7/15
1/20/2011 8:31:23 PM Backing Up Databases... 8/15
1/20/2011 8:31:24 PM Backing Up Databases... 9/15
1/20/2011 8:32:13 PM Backing Up Databases... 10/15
1/20/2011 8:32:17 PM Backing Up Databases... 11/15
1/20/2011 8:32:42 PM Backing Up Databases... 12/15
1/20/2011 8:32:43 PM Backing Up Databases... 13/15
1/20/2011 8:32:48 PM Backing Up Databases... 14/15
1/20/2011 8:32:50 PM Backing Up Databases... 15/15
1/20/2011 8:40:39 PM The backup operation has been successfully finished.

This was the last successfull loging they had not used it until trying agin in July 2011, but we have not been able to login as no passwords seem to be working.

[Andy.Spivey]

Kevin,

If able, please log a support request through subscription center so support can help reset the password back to default.  Please let me know if you are able to do so.