Vault General Discussion

Vault General Discussion

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Valued Contributor
humberto
Posts: 60
Registered: ‎06-03-2003
Message 1 of 8 (653 Views)

Job Server Error Messages

653 Views, 7 Replies
09-05-2012 11:18 PM

get some errors

Autodesk Vault 2011 Update 2

using windows server 2008 64bit

windows 7 64 bit as client

 

1) Object reference not set to an instance of an object.

Exception: System.NullReferenceException: Object reference not set to an instance of an object.
   at Connectivity.Explorer.Document.UpdateViewDataModel.get_DownloadDirectory()
   at Connectivity.Explorer.JobHandlerDwfPublish.InventorDwfJobHandler.Execute(IJobProcessorServices context, IJob job)
   at JobProcessor.JobDispatcher.ExecuteJob(Job j)

2) Unable to update job success/failure
Exception: System.Web.Services.Protocols.SoapException: 160
   at Connectivity.Proxies.Utils.SyncWebService.InvokeMethodOfObject(Object obj, String strMethod, Object inputParams, Object& outputParams)
   at Connectivity.Proxies.Utils.SyncWebService.CallWS(String strWebMethod, Object[] objWSParams, Object& objWSOutParams)
   at Connectivity.Proxies.Utils.SyncWebService.CallMethod(String strWebMethod, Object[] objWSParams, Object& objWSOutParams)
   at Connectivity.Proxies.Utils.SyncWebService.CallMethod(String strWebMethod, Object[] objWSParams)
   at Connectivity.Proxies.Job.JobServiceMethods.UpdateJobFailure(SecurityContext secCtxt, Int64 id, String statusMsg)
   at JobProcessor.JobDispatcher.ReportJobOutcome(Job j, Exception ex)

Employee
olearya
Posts: 657
Registered: ‎08-14-2008
Message 2 of 8 (614 Views)

Re: Job Server Error Messages

09-07-2012 02:06 PM in reply to: humberto

Hi Humberto,

 

Have you seen the trouble shooting article on cracking the Vault?

 

http://crackingthevault.typepad.com/crackingthevault/2011/05/job-processor-checklist.html

 

There is also a similar thread regarding the object reference issue here:

 

http://forums.autodesk.com/t5/Autodesk-Vault/Object-reference-not-set-to-an-instance-of-an-object-Jo...

 

And a job processor update you can try to apply here:

 

http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=19384628&linkID=9261341\

 



Allan
Product Manager
Autodesk, Inc.
Valued Contributor
humberto
Posts: 60
Registered: ‎06-03-2003
Message 3 of 8 (593 Views)

Re: Job Server Error Messages

09-10-2012 04:20 AM in reply to: humberto

Thanks

 

fix Object reference not set to an instance of an object.

have new one

 

You do not have adequate permissions to perform this operation.

 

 

Employee
matt.smith
Posts: 95
Registered: ‎02-22-2010
Message 4 of 8 (586 Views)

Re: Job Server Error Messages

09-10-2012 06:12 AM in reply to: humberto

Do you mean that the "Object reference not set to an instance of an object" issue that you were experiencing is now fixed?

 

And now you are experiencing a new issue, "You do not have adequate permissions to perform this operation."

 

When do you see this error?  While using the Job Processor?  Do you see it in the log file?  Are there additional details you can provide?

 

Thanks,

- Matt

Valued Contributor
humberto
Posts: 60
Registered: ‎06-03-2003
Message 5 of 8 (580 Views)

Re: Job Server Error Messages

09-10-2012 11:14 PM in reply to: matt.smith

 

Yes, Object reference not set to an instance of an object issue is now fixed

 

 

<Do you see it in the log file? >

from the log files

----------------------------------------
Error 11/09/2012 07:42:07
Job 120240 Autodesk.Vault.DWF.Create.ipt : You do not have adequate permissions to perform this operation.
----------------------------------------

Employee
matt.smith
Posts: 95
Registered: ‎02-22-2010
Message 6 of 8 (565 Views)

Re: Job Server Error Messages

09-11-2012 07:12 AM in reply to: humberto

What user do you have logged in to the JobProcessor.exe (it should be listed in the lower right corner of the JobProcessor window).  Does that user have adequate permission to get to that file, as well as check-in the visualization file to the directory?

 

- Matt

Valued Contributor
humberto
Posts: 60
Registered: ‎06-03-2003
Message 7 of 8 (560 Views)

Re: Job Server Error Messages

09-11-2012 09:19 AM in reply to: matt.smith

user have administrator rights

Employee
matt.smith
Posts: 95
Registered: ‎02-22-2010
Message 8 of 8 (556 Views)

Re: Job Server Error Messages

09-11-2012 09:40 AM in reply to: humberto

One thing to try would be try to create the DWF without the JobProcessor.  Log-in through Vault Explorer and try to create the DWF for the part there by clicking on the file and then going to the Preview tab in the lower panel and choosing "Update".

 

You should probably start a case with Support to see if they can help figure out why you are getting the inadequate permissions error.

 

- Matt

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