https ssl problem new Vault Workgroup 2014

[MattiasLanzen]

Hi, Installed a new Vault Workgroup 2014 on a DMZ server running a IIS with SSL.

If I try to connect to the URL using a browser it work. Try logging in via Vault Client I get; "Vault Workgroup 2014 could not find the Data Management Service on https://prsvault.statoil.com"

When logging into the server with remote desktop and try to log in with the client localy with Server: https://prsvault.statoil.com I get; "Failure calling web services on http://ST-WZ101, see log for more details". I check the log and I see the "WebServiceError [8005] (http://ST-WZ101)" and that do not get me any closer to what the problem is.

If I stop using SSL I can log in both localy and from remote users, so the Vault server itself work.

What am I missing, is there some magic settings I can do to get this working or is Vault hardcoded to use port 80?

Regards,

Mattias

[paul.gunn]

Hi,

ADMS needs to be configured to use SSL for calls between internal server layers if HTTP is being disabled. This can be done by changing a setting in the ..\services\web.config file:

 <connectivity.web>
  <server port="80" sslPort="443" sslRequired="true" website="Default Web Site" />
 </connectivity.web>

Note the sslRequired setting needs to be true to ensure SSL is used uniformly by the server.

Hope this helps,

Paul

[jason.dupree]

I just had this error occur on our Vault. Earlier in the day I connected over the web client and haven't been able to connect since. Someone else had tried connecting through the Vault Clent and got the 'Failure calling web services' message. I changed the suggested file string to True and got the same message.

After rebooting the Vault server machine, now I just get 'Failure to aquire a license.'

The license server is a completely different machine. Any chance a windows update caused this?

[jason.dupree]

After changing the value back the false and restarting the server again it now works. I have no idea why!

[MattiasLanzen]

Paul thanks for the tip, it almost work...

I do not get any error if I use the client on the server and run https now, but I still can't connect to it from the outside. If I switch back to using http it works on both the server and from the outside.

It must be something diffrent because when I put the option to true and running IIS with required SSL it take longer time for the client to respond and open upp the error message; "Vault Worgroup 2014 could not find the Data Managment Service on https://prsvault.statoil.com".

There is no firewall and so on right now because we want it to get working before we tighten the security.

[paul.gunn]

Hi Mattias,

It is puzzling that HTTPS is working locally but not remotely. I have never seen that behavior. A good test it to try accessing the server URLs via web browser to test connectivity. e.g.

https://servername/autodeskdm/services/informationservice.svc

https://servername/autodeskdm/services/filestore/v18/filestoreservice.svc

Where 'servername' is the actual machine name of the server. If there are problems then there should be some messaging around the error. My guess is that possibly there is an issue with the SSL certificate matching the machine name or something like that - However I would have also expected problems connecting on local machine if that were the case.

Paul