Failure calling web service - Vault 2015

[kariyngva]

Yesterday I set up Vault Server 2015 and when I tried to log in via the Vault Client I got an error "Failure calling web service" and the logs showed these error messages:

9/24/2014 6:32:51 PM ==== DataManagement.Common.Logging: DISABLED ====
9/24/2014 6:32:51 PM ==== Logging initiated: Core server version 19.0.49.0 ====
9/24/2014 6:32:51 PM *******************************************************************
Error: Soap Exception ( mesg-id = 635471803714073707 )
Exception: WebServiceError [8005] (http://server-ip-address/)
Stacktrace: at Connectivity.Server.Proxies.ServiceAccessor`3.Execute(String remoteServer, Action`1 action)
at Connectivity.Filestore.AuthenticationService.CreateSession(AuthCredentials creds, String dataServer, String knowledgeVault, Boolean isLicensed, Byte[] p)
at Connectivity.Web.Filestore.v19.AuthService.SignIn(String dataServer, String userName, String userPassword, String knowledgeVault)
at SyncInvokeSignIn(Object , Object[] , Object[] )
at System.ServiceModel.Dispatcher.SyncMethodInvoker.Invoke(Object instance, Object[] inputs, Object[]& outputs)
at System.ServiceModel.Dispatcher.DispatchOperationRuntime.InvokeBegin(MessageRpc& rpc)
at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage5(MessageRpc& rpc)
at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage31(MessageRpc& rpc)
at System.ServiceModel.Dispatcher.MessageRpc.Process(Boolean isOperationContextSet)

Exception(Inner): There was no endpoint listening at http://server-ip-address/AutodeskDM/Services/_impl/SiteService.svc that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details.
Stacktrace(Inner):
Server stack trace:
at System.ServiceModel.Channels.HttpOutput.WebRequestHttpOutput.GetOutputStream()
at System.ServiceModel.Channels.HttpOutput.Send(TimeSpan timeout)
at System.ServiceModel.Channels.HttpChannelFactory`1.HttpRequestChannel.HttpChannelRequest.SendRequest(Message message, TimeSpan timeout)
at System.ServiceModel.Channels.RequestChannel.Request(Message message, TimeSpan timeout)
at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)

Exception rethrown at [0]:
at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
at Connectivity.Server.Proxies.SiteService.SiteService.SignInSite2(SignInSite2Request request)
at Connectivity.Server.Proxies.SiteAuthenticator.SignIntoSite(String remoteServer, String vaultname)
at Connectivity.Server.Proxies.ServerTokenCache.Get(Lazy`1 authenticator, String remoteServer, IResourceStore vault, SecurityHeader expiredToken)
at Connectivity.Server.Proxies.ServiceAccessor`3._service(String remoteServer, Boolean reSignin)
at Connectivity.Server.Proxies.ServiceAccessor`3.tryexecute(String remoteServer, Action`1 action, Int32 attemptCount)
at Connectivity.Server.Proxies.ServiceAccessor`3.Execute(String remoteServer, Action`1 action)

Exception(Inner): Unable to connect to the remote server
Stacktrace(Inner): at System.Net.HttpWebRequest.GetRequestStream(TransportContext& context)
at System.Net.HttpWebRequest.GetRequestStream()
at System.ServiceModel.Channels.HttpOutput.WebRequestHttpOutput.GetOutputStream()

Exception(Inner): No connection could be made because the target machine actively refused it server-ip-address:80
Stacktrace(Inner): at System.Net.Sockets.Socket.DoConnect(EndPoint endPointSnapshot, SocketAddress socketAddress)
at System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Exception& exception)

I was unable to find a solution so I decided to try an uninstall followed by a fresh install, when logging in I get the same error in the client but the error log is different. 

9/24/2014 11:59:38 PM *******************************************************************
Error: WebServiceError [8005] (http://greenql-03g8bo5/)
Exception: WebServiceError [8005] (http://greenql-03g8bo5/)
Stacktrace: at Connectivity.Server.Proxies.ServiceAccessor`3.Execute(String remoteServer, Action`1 action)
at Connectivity.Filestore.Licensing.GetProductTier()
at Connectivity.Filestore.Licensing.Initialize()

Exception(Inner): The requested service, 'http://greenql-03g8bo5/AutodeskDM/Services/_impl/SiteService.svc' could not be activated. See the server's diagnostic trace logs for more information.
Stacktrace(Inner):
Server stack trace:
at System.ServiceModel.Channels.HttpChannelUtilities.ValidateRequestReplyResponse(HttpWebRequest request, HttpWebResponse response, HttpChannelFactory`1 factory, WebException responseException, ChannelBinding channelBinding)
at System.ServiceModel.Channels.HttpChannelFactory`1.HttpRequestChannel.HttpChannelRequest.WaitForReply(TimeSpan timeout)
at System.ServiceModel.Channels.RequestChannel.Request(Message message, TimeSpan timeout)
at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)

Exception rethrown at [0]:
at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
at Connectivity.Server.Proxies.SiteService.SiteService.SignInSite2(SignInSite2Request request)
at Connectivity.Server.Proxies.SiteAuthenticator.SignIntoSite(String remoteServer, String vaultname)
at Connectivity.Server.Proxies.ServerTokenCache.Get(Lazy`1 authenticator, String remoteServer, IResourceStore vault, SecurityHeader expiredToken)
at Connectivity.Server.Proxies.ServiceAccessor`3._service(String remoteServer, Boolean reSignin)
at Connectivity.Server.Proxies.ServiceAccessor`3.tryexecute(String remoteServer, Action`1 action, Int32 attemptCount)
at Connectivity.Server.Proxies.ServiceAccessor`3.Execute(String remoteServer, Action`1 action)

Both error logs are from ADMSConsoleLog-20140924.txt

Has anyone experienced this error or knows what the solution could be?

[Andy.Spivey]

Hi Kariyngva,

Was the server running a previous version of Vault before, or is this a new machine / hardware?

Any error if you attempt to manually browse to some of the pages in Internet Explorer do they open properly?

Example: http://localhost/AutodeskDM/Services/InformationService.svc

If they do not, the issue may be with IIS or the application pool / setting on the server.

[kariyngva · Accepted solution]

Nope fresh install, going to the page in Chrome (using localhost instead of external IP) resulted in a service page i.e. it works.A friend of mine who's more of a network geek than I am just fixed the issue for me about 2 hours ago, the issue was the server was calling the service by it's external IP address which it can't access.A solution to this problem can be adding "127.0.0.1 myvault" to the servers hosts and "[servers external IP] myvault" to the clients hosts file. If you have domain at your disposal you can add "127.0.0.1 vault.mydomain.com" to the servers hosts file so the client doesn't have to add anything their hosts file.

[Andy.Spivey]

Got ya - glad to hear that it is working for you!

[dmorse1]

I'm experiencing this error after an install of Saleslogix.  I think it has to do with SQL. There was a message stating that I had an older version of SQL.