Vault General Discussion

Vault General Discussion

Active Contributor
Posts: 38
Registered: ‎10-15-2012
Message 1 of 3 (314 Views)

Failed to Update Vault Property ?

314 Views, 2 Replies
01-18-2013 11:26 AM

When trying to change/update a Vault property (such as description) I recieve an error for certain files.


It says:

Failed to update from Vault property 'Description': Unable to access file.


Do you know what this means or have a solution?


Attached is an example of what I'm talking about here.

Valued Contributor
Posts: 71
Registered: ‎07-04-2006
Message 2 of 3 (275 Views)

Re: Failed to Update Vault Property ?

01-25-2013 07:11 AM in reply to: Bidu6

The image shows that the Vault Property is succesfully updated, but the file property not.

Maybe your file is Checked Out by another user? You cannot change file properties thru Vault while it is checked out by any user (including yourself).



Posts: 6
Registered: ‎08-10-2011
Message 3 of 3 (183 Views)

Re: Failed to Update Vault Property ?

07-11-2013 06:40 AM in reply to: Bidu6

I got a workaround for this issue.


  1. select file
  2. Edit menu | Copy
  3. Edit menu | Paste (a new file wil be created "New <original name>.<extension>" including history)
  4. Check the Vault properties and fil in missing vault properties.
  5. Rename original file with a prefix "old_" for example.
  6. Rename the pasted file to the original name.

After this steps it is possible to release the document or manualy sync the properties.

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