Vault General Discussion

Vault General Discussion

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Active Member
rpicinic
Posts: 10
Registered: ‎10-13-2007
Message 1 of 15 (296 Views)

Error deleting folders in Vault Pro 2012

296 Views, 14 Replies
01-23-2013 12:39 PM

Cannot delete a folder in Vault Pro 2012, even after just creating one, all done as Vault Administrator from a client PC.

No special security settings on folders. No hidden files left over in the folders.

Wondering if this could be a Windows security setting that someone in IT set on the Vault Server.

 

Employee
olearya
Posts: 657
Registered: ‎08-14-2008
Message 2 of 15 (283 Views)

Re: Error deleting folders in Vault Pro 2012

01-23-2013 07:14 PM in reply to: rpicinic

Hi there,

 

What sort of error message are you seeing here and is there anything appearing in the server logs coinciding with this issue?



Allan
Product Manager
Autodesk, Inc.
Active Member
rpicinic
Posts: 10
Registered: ‎10-13-2007
Message 3 of 15 (274 Views)

Re: Error deleting folders in Vault Pro 2012

01-24-2013 06:18 AM in reply to: rpicinic
Error 0 Operation failed: System error. Please contact your system administrator. Image is included.
Employee
olearya
Posts: 657
Registered: ‎08-14-2008
Message 4 of 15 (264 Views)

Re: Error deleting folders in Vault Pro 2012

01-24-2013 09:44 AM in reply to: rpicinic

Thanks for your response - I assume from the original post you have tested this with multiple Vault users, but is this happening on just one machine or is this repeatable across different PC's? 



Allan
Product Manager
Autodesk, Inc.
Active Member
rpicinic
Posts: 10
Registered: ‎10-13-2007
Message 5 of 15 (253 Views)

Re: Error deleting folders in Vault Pro 2012

01-25-2013 06:25 AM in reply to: olearya

Actually, yes. All users of the Vault .... basically any login does not have privileges to delete folders. Strange, but they can create them, but can't delete them.

This just started happening from December. I believe that their IT dept has put some type of restrictions on the Vault user account (possibly). 

Any thoughts?

 

Valued Contributor
DannyVanDuijn
Posts: 71
Registered: ‎07-04-2006
Message 6 of 15 (250 Views)

Re: Error deleting folders in Vault Pro 2012

01-25-2013 07:00 AM in reply to: rpicinic

Perhaps there are limitations in the usergroup?

Check the user and group settings which roles are applied.

 

Danny van Duijn

Employee
olearya
Posts: 657
Registered: ‎08-14-2008
Message 7 of 15 (244 Views)

Re: Error deleting folders in Vault Pro 2012

01-25-2013 08:35 AM in reply to: DannyVanDuijn

We do not have any Vault user permission levels that allow you to create but prevent folder delete.  Are you by any chance controlling folder security by applying lifecycle states?

 

At this stage it would be useful if you could provide the server log so we can investigate any errors corresponding with the folder delete command.

 

http://crackingthevault.typepad.com/crackingthevault/log-file-locations.html

 



Allan
Product Manager
Autodesk, Inc.
Valued Contributor
DannyVanDuijn
Posts: 71
Registered: ‎07-04-2006
Message 8 of 15 (240 Views)

Re: Error deleting folders in Vault Pro 2012

01-25-2013 09:19 AM in reply to: olearya

Allan,

 

Permissions can be controleld at 3 levels (within Vault):

 

1) Directly on the folder

See attached image. What you say about folder permissions (ACL) is that Modify permissions can not create folders?

2) lifecycle definition on folders (as you mentioned)

3) Userroles

When the user or usergroup has the role Document Editor (level 1) then the user can create a folder, but cannot delete it.

Maybe is role is applied to all users and/or groups.....

 

Outside Vault there are Windows accounts active, which I assume have not changed. Otherwise their Vault would have had more problems.

 

Danny

 

Employee
olearya
Posts: 657
Registered: ‎08-14-2008
Message 9 of 15 (237 Views)

Re: Error deleting folders in Vault Pro 2012

01-25-2013 09:30 AM in reply to: DannyVanDuijn

Hi Danny,

 

Good feedback - I had figured this could not be ACL due to the nature of the issue and I was thinking we did not differentiate create / delete (restricted) folder permissions via roles but you are quite right, Editor 1 can create a folder but not delete a folder.

 

Hopefully this is the case!



Allan
Product Manager
Autodesk, Inc.
Distinguished Contributor
jparks_79
Posts: 178
Registered: ‎01-23-2008
Message 10 of 15 (202 Views)

Re: Error deleting folders in Vault Pro 2012

02-19-2013 12:10 PM in reply to: rpicinic

Has there been any resolution to this error? We are now seeing the same problem here on our folders. Very strange. I cannot seem to delete any folders with any account.

 

Thanks,

Jeremy

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