Error 321. Unable to add/ modify users after vault upgrade

[Lalitkmr123]

Hi All,

We are using vault 2013. We started using Autodesk inventor 11 but have been upgrading regularly for past 4 years now. 

In 2012 during upgrade, we moved our autodesk vault from one server(PILOT) to another server (VAULT).

We never had a need to add any new user or modify privileges of existing users. 

When I needed to add a new user recently I got following error(please see attached file ).

"This workgroup currently doesn't have the permission to modify administrative objectives. The PILOT/AUTODSKVAULT workgroup has this permission until 1/4/2011 "

Same error showed up when I wanted to edit existing users.

Can someone please tell me how to resolve this.

Regards

Lalit 

[r.smith1]

Hi Lalit

When you moved from Pilot to Vault servers, what steps did you did you take to move the Vault?

[Lalitkmr123]

Ron,
Thanks for your reply. We went by the standard steps to upgrade and moving vault from one server machine (PILOT) to another (VAULT).

1. Create a back up on PILOT (Vault version 2011).
2. Copy and paste the backed up files into machine VAULT.
3. Install Autdesk Vault ( vault version 2012) on VAULT.
4. Migrate the vault.

That being said we had trouble in following actions
1. Backing up bault on PILOT. We opened a support case (Case # 06967225).

2. Installation of vault on server VAULT. Again we opened a support case (Case # 07057376).

Both issues were resolved.
Vault is functioning without any problem (we have 3 client machines). I have upgraded vault version on VAULT from 2012 to 2013 without any problem. also we are doing regular vault backups too. the log is showing no errors.

only problem i came accross is that we cannot add or disable any new users.

That is the back ground. I hope it helps.

Regards

Lalit