Vault General Discussion

Vault General Discussion

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Active Member
tomwikberg
Posts: 8
Registered: ‎12-08-2010
Message 1 of 10 (744 Views)

Could not get the Folder - Web Vault

744 Views, 9 Replies
06-14-2013 12:15 AM

I'm having problems with the Web Vault.

 

When a non Windows Account user logs in to the Web Vault the user gets the error "Could not get the Folder" and nothing is visible in the Web Vault. It's like the user is connected but does not have permissions to view the root file in our Vault.

 

This happens everytime the user gets automatically logged out from the Web Vault and the user logs in again.

After a restart of the webserver the user can login again without any problems.

 

For users who use Windows authentication this problem does not exists.

 

The Autodesk Vault 2014 Professional server is running on a windows Server 2008 r2.

 

Any help would be greatly appreciated.

 

//Tom WIkberg

 

Distinguished Contributor
xdumont
Posts: 173
Registered: ‎03-20-2006
Message 2 of 10 (733 Views)

Re: Could not get the Folder - Web Vault

06-14-2013 08:30 AM in reply to: tomwikberg

I get this message right now too. I perform on the server an IISreset and all seem to work.

 

Is there an Autodesk employee who has an idea why we get this message?

 

I receive in the same time this message:

"Your account has been automatically logged out of the Autodesk data management server. You must log in to access the vault"

New Member
christian.smits
Posts: 1
Registered: ‎06-19-2013
Message 3 of 10 (704 Views)

Re: Could not get the Folder - Web Vault

06-19-2013 11:45 AM in reply to: tomwikberg

I would also like to have a solution for this problem. 

 

When I log in with a user, this gets logged off automatically after about 30 mins. 

 

After IISReset it works again. So how can I change the timeout value to 10 hours?

Product Support
Olaf.Górski
Posts: 64
Registered: ‎08-23-2010
Message 4 of 10 (668 Views)

Re: Could not get the Folder - Web Vault

06-28-2013 07:00 AM in reply to: christian.smits

This seems to me to be the same issue or related one to the situation described in the thread "Vault 2014 Thin Client - Times out and no longer can log in". According to the post by Lily (gaol) the development is already looking into it.



Olaf Górski
Contributor
fKorde
Posts: 18
Registered: ‎08-23-2007
Message 5 of 10 (528 Views)

Re: Could not get the Folder - Web Vault

08-14-2013 12:29 AM in reply to: tomwikberg

Hi all,

 

I've also got the same problem on Vault pro 2014 with Windows server 2012. Except that i need to make iisreset multiple times per day. it's really a big issue, we've got more than 35 users only on the web client.

We change the timeout to 540 min but it doesn't change anything. the weird part is that i can't find anything in any log, iis log = nothing, adms log = nope, procmon when i'm trying to connect = useless. 

Any leed or solution or help or hotfix or sp would be apreciated. 

Valued Contributor
smccoywm
Posts: 51
Registered: ‎09-29-2008
Message 6 of 10 (519 Views)

Re: Could not get the Folder - Web Vault

08-14-2013 07:50 AM in reply to: tomwikberg

This is a huge problem for my company as well. Our shop has gone paperless and works from the Webclient. This issue happens several times per day and has even got worse after the installation of update 1. This has been a known issue to AutoDesk since at least April. How long does it take to get a solution. This problem makes Vault a useless tool to anyone using the Web Client which is everyone except Engineering.

 

Scott A. McCoy

Distinguished Contributor
mbodnar
Posts: 159
Registered: ‎08-02-2006
Message 7 of 10 (507 Views)

Re: Could not get the Folder - Web Vault

08-14-2013 06:52 PM in reply to: tomwikberg

To Autodesk

 

One of our clients is also experiencing this issue which makes the web client un-usable unless the Vault Administrator log in and reset IIS

 

Very difficult to promote the use of the web client if it becomes un-usable so many times daily

 

Regards

Max

Active Member
tomwikberg
Posts: 8
Registered: ‎12-08-2010
Message 8 of 10 (497 Views)

Re: Could not get the Folder - Web Vault

08-15-2013 12:30 AM in reply to: mbodnar

What i did to temporary "fix" this issue is that i scheduled an iis reset that executes every hour .

 

It's not a beatiful solution but it will do until this issue is resolved.

 

//Tom W

Distinguished Contributor
mbodnar
Posts: 159
Registered: ‎08-02-2006
Message 9 of 10 (476 Views)

Re: Could not get the Folder - Web Vault

08-15-2013 04:18 PM in reply to: tomwikberg

Great thanks for the tip, might do the trick until fixed

 

Max

bos
New Member
bos
Posts: 1
Registered: ‎08-06-2013
Message 10 of 10 (305 Views)

Re: Could not get the Folder - Web Vault

10-10-2013 07:03 AM in reply to: mbodnar

The problem is solved in Update 1 for SP1.

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