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AUTOLOADER DATA LOADING ERROR

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Message 1 of 2
jeamy.baena
234 Views, 1 Reply

AUTOLOADER DATA LOADING ERROR

Hi, Experts

I am trying to load a set of DWGs, but, suddenly the autoloader shows and error "server error" over some files, later, the error is constant for the all set.

When I look the server logs, the IIS is the first application that fail, next, some ADM service components, although, ADM and IIS services are still running. After that, we can't access to vault and the only way to do that is restarting the IIS service.

 

The only way to load the entire data set, was doing by small portions (200 files).

 

Apparently, when there is a large amount of data to load, the autoloader shows this error.

 

We checked the IIS configuration with the recommended settings included in the advanced configuration guide 2014.

 

If any of you have advices or suggestions about the cause of this error, please, tell me.!
Please see the attached server logs.

 

Thanks for your help!

 

The specifications:
Dedicated Vault Server: Windows Server Standard 2012, Processor: Intel Xeon, RAM: 64 GB., HDD: 1 Tb. Network card: 1 Gbit/s.

1 REPLY 1
Message 2 of 2

Windows event logs show .NET Runtime and WAS are crashing. I suggest uninstalling and reinstalling those components, then trying autoloader again.

Jeff Paquette
Data Management Support Specialist
Autodesk, Inc.

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