Vault General Discussion

Vault General Discussion

New Member
Posts: 2
Registered: ‎06-14-2012
Message 1 of 3 (313 Views)

Autodesk Vault Server Installation Issues

313 Views, 2 Replies
07-18-2012 12:40 PM

Our company decided to go ahead with installing Vault Basic 2012. Right now I am setting up Vault Server on a Windows 7 Computer. It is installed with no errors, but when I open up the Autodesk Data Management Server Console 2012 icon, it tells me "User 'Vault-PC\AutodeskVault' is unable to locate directory 'C\Users\Vault\Desktop\data\Vault' for vault 'Vault'." Not entirely sure what this means. I can hit "OK" and it takes me to the login screen. The username is filled in with 'Administrator' and the Password is blank. I go to hit OK and it tells me that they are both Invalid. Can anyone lead me in the right direction here. I'm sure it is simple, but I'm just not getting it. Thanks.

Vault error.jpgVault error 2.jpg

Posts: 671
Registered: ‎08-14-2008
Message 2 of 3 (297 Views)

Re: Autodesk Vault Server Installation Issues

07-19-2012 12:54 PM in reply to: jdavis

Hi there,


This is an "interesting" issue.  If you go and rerun the server diagnostic tool from start > programs are there now any issues?


Can you try logging onto the machine as a different user and attempting to log on?  Is UAC enabled on this machine?  And finally can you get access to the ADMS log files - these are located in C:\ProgramData\Autodesk\VaultServer\FileStore



Product Manager
Autodesk, Inc.
Posts: 160
Registered: ‎01-19-2006
Message 3 of 3 (83 Views)

Re: Autodesk Vault Server Installation Issues

04-29-2014 12:03 PM in reply to: jdavis

I encountered this issue today and stumbled across this thread in hopes of finding a resolution.

In my case it seemed that the AUTODESKVAULT impersonation account no longer had access to the filestore directory and after adjusting the folder security and adding the AUTODESKVAULT and NETWORK SERVICE accounts to the directory with Full Control, all was well.


So, just leaving an FYI in case someone helps has this problem.

Ryan Small
Autodesk Platinum Partner (Toronto, Canada)

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