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ADMS 2014 Impersonation User Name: How to change

11 REPLIES 11
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Message 1 of 12
ccomito.rsi
1106 Views, 11 Replies

ADMS 2014 Impersonation User Name: How to change

I'm trying to rename the ADMS Impersonation account from "computername\AutodeskVault" to something differnt. Is there a way to do this?

 

I can't seem to find a solid answer on this.

 

Thanks

11 REPLIES 11
Message 2 of 12
paul.gunn
in reply to: ccomito.rsi

Hi,

 

This can be done from ADMS console:

Tools -> Administration -> Advanced Settings tab -> Advanced Configuration settings

 

You will need to rename the windows user itself - then this is where you would then change the user info used by Vault.

 

Paul Gunn

Message 3 of 12
ccomito.rsi
in reply to: paul.gunn

Thanks Paul,

 

I guess that's not what I was looking for because it didn't solve my problem. Here's what I want to do: I have Vault Basic 2014 running on a local machine and our clients are connected via our company network by IP address. When attempting to backup the Vault, I want to change the destination for the backup to a network location. The problem is that the user "AutodeskVault" does not have permissions to write to that directory. I thought that if I changed the impersonation account to my name, the server would allow it seeing as though I have permission.

 

I think I'm on the right track but I'm not able to successfully change all parameters to allow access. Any ideas? Maybe there's a more straight forward way to accomplish what I'm trying to do. I should also mention that our IT department doesn't want to add the user (for one reason or another).

 

Thanks again.

Message 4 of 12
paul.gunn
in reply to: ccomito.rsi

Hi,

 

The advanced configuration guide has a section on this (Setting up a remote backup location 😞

http://download.autodesk.com/us/vault/2014/2014_Advanced_Config_Guide-2014.pdf

 

That said, it looks like the instructions recommend using a domain user (both impersonating user and SQL server user need access). It is possible to use a non-domain user, however you would need to set up a mirror account on the remote machine with the same username and password. Certainly using a domain account is probably simpler overall.

 

Paul

Message 5 of 12
riker6
in reply to: paul.gunn

I have a problem not sure how to solve. We have ADMS Console for Vault 2014 (SP2) running on my SQL Server. When I try to change the Impersonation account to a domain acct, do I can do remote FileStore Backups, every single time I try to change the Impersonation acct, the ADMS Console hangs (Not Responding). I have to manually force close the app, run it again, and the original local acct is still there. So everything works fine, but it hangs every time I try to change the Impersonation acct to the Domain acct I created for remote FileStore backups. (Domain\AutodeskRemote)

 

Any advice on how to solve?

 

TIA...

Message 6 of 12
Lennart_Losjo
in reply to: riker6

I have the same problem.

Was there any solution to thhis?

This time it is ADMS 2017.

 

Senior Product Specialist
Fusion 360, Inventor.
Message 7 of 12
dpeters2
in reply to: Lennart_Losjo

It takes a very long time for some reason.  Like 5 minutes.  I had the same reaction - ADMS (2018 Pro) seeming to hang, killing it, restarting it, lather - rinse - repeat.

 

I had notes somewhere that the first time I changed it, it took a long time.  So this time I waited a long time and it changed successfully.

 

Hope this helps

Message 8 of 12
GunnarN
in reply to: dpeters2

I believe that when the impersonation account is changed it goes through the sometimes very lengthy procedure of setting the acl security on the vault filestore for the newly assigned account. If the filestore is very large it will take a while.

Message 9 of 12
mnpatric
in reply to: riker6

I have exactly the same problem on the Vault ADMS 2019.  When I try to change the Impersonation User Name, the Advance Config form becomes the Not Responding state and grays out.  I waited a few hours, but it never completed.  Maybe I need to wait longer?  or is there another way to do change it such as Windows Registry???  We evaluated the server and domain account, but nothing is wrong, and the Vault functions on the users side, but the backup doesn't, which I believe due to the Impersonation account.  We have not been able to backup over 2 weeks and desperately need a help.

Message 10 of 12
paul.gunn
in reply to: mnpatric

As someone mentions above, this operation can take a long time (easily hours) depending on the size of your file store. Basically the new impersonating user needs to be given permissions to all of the files which take a good deal of time in Windows. I would suggest waiting over-night to see if the operation completes.

 

If the problem persists, you may want to open a support ticket - I can understand the concern about not having a recent backup.

 

Paul

Message 11 of 12
mnpatric
in reply to: paul.gunn

Do I need to end the IIS processes to take the Vault offline to prevent users accessing the Vault while changing the Impersonation?


Message 12 of 12
paul.gunn
in reply to: mnpatric

Hi,

 

That should not be necessary. The system will not actually change the impersonating user in configuration until the file system security changes have all been made.

 

Paul

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