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3dsmax Design 2014 - Cannot Login to Vault Pro 2015

5 REPLIES 5
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Message 1 of 6
bpettus
328 Views, 5 Replies

3dsmax Design 2014 - Cannot Login to Vault Pro 2015

Trying to login to Vault Pro 2015 through 3dsmax Design 2014, receiving the message "Could not connect to server"
are these compatible?

thanks,

Blake
5 REPLIES 5
Message 2 of 6
JeffPaquette6500
in reply to: bpettus

If you have Vault Professional 2014 client installed, it is compatible with Vault Professional 2015 server.

 

Otherwise, there could be several causes for that error. Please see this blog post:

http://crackingthevault.typepad.com/crackingthevault/2013/06/login-vault-problem-vault-is-not-compat...

Jeff Paquette
Data Management Support Specialist
Autodesk, Inc.
Message 3 of 6
bpettus
in reply to: JeffPaquette6500

I have tried on a few different workstations to confirm this issue, with 3dsmax 2014 we are no longer able to login

to Vault 2015 server.  From 3dsmax 2015 we are able to login to Vault 2015.  Can you test this on your end? 

Unfortunately many of our 3dsmax plugins have yet to be updated to 2015 so for the meantime we are using 2014.

 

thanks,

 

Blake

 

Message 4 of 6
JeffPaquette6500
in reply to: bpettus

If you have 3DS Max 2014 & 2015 installed on a workstation, you should also have Vault client 2014 & 2015 installed.

Jeff Paquette
Data Management Support Specialist
Autodesk, Inc.
Message 5 of 6
bpettus
in reply to: bpettus

Jeff,

Yes I do have both Vault clients installed, unfortunately 3dsmax 2014 Open from Vault errors out (as in first attachment)
but is successful when using 3dsmax 2015 (second attachment)

Same username/login credentials in both situations.

thanks,


Blake

Message 6 of 6
DarrenP
in reply to: bpettus

3ds max maybe different

since the add in is built inside of 3ds max it is not enabled when you install the client like some of the other products

2014 may not be forward compatible with 2015 like some of the other autodesk products

DarrenP
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